Effective Date: April 2022
Your continued use of our Sites and/or Services or any other content, products or other services covered by this Policy constitutes your acceptance and agreement to this Policy and any updates.
You can submit privacy requests including GDPR requests using our privacy request form which will be promptly handled by our Data Protection Officer.
You can also contact us at:
Banff, AB T1L 1H9
1. INFORMATION WE COLLECT
This Policy relates to our collection, use, and sharing of “Personal Information.” “Personal Information,” as used in this Policy, means information about an identifiable individual, such as first and last name, mailing address, email address, billing information, IP addresses (when it can identify an individual), demographics, passwords or other online contact information, or telephone number. We collect Personal Information, as well as information that does not constitute Personal Information (“non-personal information”) on SkiBig3 Sites and/or Services.
We collect Personal Information in two ways. First, we collect information you provide to us in optional, voluntary submissions, such as in registration forms, user profiles, promotional signups, sweepstakes/contest entries, requests for customer service, software and mobile applications downloads and curriculum vitae submissions. Second, some Personal Information may be collected automatically. This is described below in “Passive Data Collection.”
We may also obtain information, including Personal Information, from third party sources, to the extent permitted by law. If we directly combine information from third parties with Personal Information that we have collected, we will treat the combined information as Personal Information and handle it in accordance with this Policy. In addition, please note that we may solicit third parties to collect Personal Information on our behalf and in such cases we instruct those third parties to comply with this Policy and all applicable data protection laws.
You are under no obligation to provide, and can decline to provide, any requested information at any time. However, if you decline to provide personal information that is reasonably necessary to participate in certain activities, you may not be able to participate in those activities on certain Sites and/or Services.
We may receive passively-collected information through a variety of methods including but not limited to:
We may use a variety of methods, including “cookies” to collect information.
WHAT IS A COOKIE?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that advertisements you see online are more relevant to you and your interests.
A list of all the cookies used on our Sites and/or Services by category is set out below.
SkiBig3 collects cookies on our Sites and/or Services to capture information about page visits (e.g. “performance cookies.”) This information is anonymous and SkiBig3 uses this information only internally. Information from the cookie is used to gauge page popularity, analyze traffic patterns on our Sites and/or Services and guide development of other improvements to our Sites and/or Services.
In our email programs, SkiBig3 employs some tracking methods (e.g. “targeting, performance, and functionality cookies”). We track “opens” via a tracking pixel in the email- meaning we track who opens our e-mail messages and when you open our e-mail messages; and we track “clicks” via encoded URLs-meaning we track whether you click on the links contained in our e-mail messages. This information is used internally only to help us deliver relevant messaging, and is not shared with any third parties.
SkiBig3 collects also cookies on our Sites and/or Services to customize content and advertising, to provide social media features and to analyze traﬃc to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.
FUNCTIONALITY AND NECESSARY COOKIES
OPTING OUT OF COOKIES
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preference options in our Sites and/or Services, where applicable. We will indicate that upon selecting your preferences, that we will use a cookie to remember your preferences. You can opt out of some interest-based advertising by using the Digital Advertising Alliance of Canada’s opt-out tools.
With your consent, we may collect, use, and share (with SkiBig3 partners, service providers and licensees) precise location data, including the real-time location of your mobile or fixed location device.
We use analytics tools and other third party technologies, such as Google Analytics and DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use our online Sites and/or Services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.
The third party analytics companies who collect information on our Sites and/or Services and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.
In addition to our use of technologies as described herein, we may permit certain third party companies to help us tailor advertising that we think may be of interest to you based on your use of SkiBig3 Sites and/or Services and to otherwise collect and use data about your use of SkiBig3 Sites and/or Services. For more information about this practice, please see the “Third Party Advertising Technologies” section below.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page.
Google has additional information available about their Remarketing Privacy Guidelines, and Restrictions.
2. HOW WE USE INFORMATION
Generally, we use Personal Information to establish and enhance our relationship with our users through four main categories: (1) Communication; (2) Optimization; (3) Advertising; and (4) Sharing Features. Below, we provide some specific examples of how we use the Personal Information and other information we collect. SkiBig3 does NOT sell the personal information of our users or customers.
COMMUNICATION AND RESPONDING TO REQUESTS
We may use your Personal Information to provide you with customer support, process transactions, respond to users’ requests, send newsletters and updates, send special offers and advertisements, seek your opinions and feedback, and connect users to SkiBig3 Sites and/or Services, and to products and services of our partners and licensees. You may always opt-out of marketing communications by clicking the unsubscribe link in the communication.
We may use Personal Information, along with behavioral metrics and other non-personal information to operate, provide, improve, and maintain our Sites and Services, to develop new products and services, to prevent abuse and fraud, to personalize and display advertisements and other content for you, and for other administrative and internal business purposes. When required by law, we will use aggregated or anonymized information for these purposes.
We may use user Personal Information, along with behavioral metrics, geo-location data, demographic data and marketing preferences to personalize and display advertisements and other content for you.
We may use your Personal Information to provide you with various ways to connect and share content with third parties. For example, we may provide you with the opportunity to email a link to certain content to another person. To use this feature, we may require you to provide certain Personal Information including your email address and the email address of each person to whom you send the link.
We also may allow you to share links to content with users of various third party services (e.g., social networking, search and sharing services). When sharing links using one of these third party services, if you are not already logged in to the third party service, you will need to supply login credentials for it. If you are not a registered user of the third party service, you will need to sign up for it. You are supplying the registration information or login credentials for the third party service directly to that third party, and not to us. By using any of these third party services to share links to content, you permit us to access, use and disclose any information relating to your account on each such third party service (such as your user name and profile information) that is available to us through the third party service, including through its application programming interface (API) pursuant to this Policy.
3. WHEN WE DISCLOSE PERSONAL INFORMATION
We do not share Personal Information with third parties except in the limited circumstances described in this Policy.
We may provide Personal Information to third parties for their use in performing internal business functions (e.g., payment processing, customer service, maintenance, security, data analysis, email transmission, or data hosting) on our behalf. Additionally, some third party service providers may collect information, including Personal Information, on our behalf. We require such third-parties to only collect and use Personal Information to maintain the confidentiality, security, and integrity of such Personal Information, and to only use Personal Information for the purposes of providing us with our requested services.
CHANGE OF OWNERSHIP
We may disclose Personal Information as part of any bankruptcy, merger, sale, transfer of company assets, acquisition, or similar transaction, in compliance with applicable laws.
If you use a forum, blog, channel, bulletin board, chat room, user commenting features, or other interactive sharing or social features that may be offered through any of our Sites and/or Services, you should be aware that any Personal Information you submit, display, or publish there is considered publicly available and can be read, collected, used, and disclosed by other users of those features, by us, and other third parties without restriction, except to the extent limited access features are available, if any. To request removal of your personal information from our blog, sharing service or community forum, for example, contact us at the information provided in this Policy. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
4. THIRD PARTY ADVERTISING TECHNOLOGIES
In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behavior. These companies may use information about user behavior in order to provide customized advertisements across various services and products.
In the course of providing these services, products or placing advertisements, these third party companies may place or recognize a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our Sites and/or Services and on third party websites. Each of these companies uses this cookie information according to their own privacy and security policies. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out as indicated in this Policy. Please note this does not opt you out of being delivered advertising. You will continue to receive generic ads.
5. CHILDREN UNDER 13
We do not knowingly seek or collect Personal Information from users under the age of 13. Children under 13 years old are not allowed to create an account without a parent’s or guardian’s express consent. We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.
Users under 13 years of age who are not students as described above, your continued use of the Site and/or Service will be considered by SkiBig3 as confirmation that your parent or guardian has expressly consented to the handling of your personal information as described in this Policy as further indicated in the opening paragraph of this Policy.
6. YOUR CHOICES
SUBMITTING PERSONAL INFORMATION
If you do not want to submit Personal Information that is necessary to provide or use our Sites and/or Services or to fulfill your request, you will not be able to access and/or participate in certain SkiBig3 Sites and/or Services. For example, you will not be able to register for an account with us or participate in certain contests or promotions, or access and/or use certain SkiBig3 product features or online services. In addition, your refusal to submit Personal Information may limit our ability to respond to your customer support inquiry in a timely fashion.
EDITING PERSONAL INFORMATION
You may, at any time, update, correct, or delete certain Personal Information that you have provided to us by updating your preferences on the Account Settings page, by requesting changes or deletion through our privacy request form, or by contacting us at the mailing or email address provided set forth in this Policy.
If you no longer want to receive promotional communications, including marketing promotions, advertisements, updates and email newsletters, simply click the unsubscribe link in the communication or contact us through our privacy request form.
There may be instances where we may elect to notify you about administrative notices regarding your account with us, such as to inform you about changes to our terms, conditions, and policies, that your account may be expiring, or to provide you with other relevant administrative information about your account. Because this information is important to your interaction with us, you may not opt out of receiving these types of communication.
If you submit Personal Information, you may delete your account with us at any time through our privacy request form. If you delete your account, your Personal Information and any and all other account related information including, but not limited to, user profile data, purchasing history, sharing data and any other data, credits, or content specifically associated with your account are also permanently deleted. Deletion of your data may take up to 30 days from accessible systems and up to 90 days from backup systems. If you choose to have an account with us in the future, you will have to sign up for a new account as none of the information you previously provided or saved within your account will have been saved.
We take reasonable measures, including the implementation and maintenance of physical, electronic, and managerial procedures, in an effort to assure the security, integrity, and accuracy of all Personal Information that we collect. Our efforts include procedures designed to avoid unauthorized access, alteration, misuse or disclosure of Personal Information.
8. DATA RETENTION
We retain Personal Information for no longer than is commercially useful to carry out our business purposes or as necessary to comply with our legal obligations.
9. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You may be entitled to access your personal information and request the rectification information that is inaccurate, incomplete or no longer up to date, subject to limited exceptions set out in applicable laws. Most of your Personal Information may be accessed and corrected by simply logging into your account and accessing your profile.
You can also make a request through our privacy request form or send us a written request at the address set forth in this Policy.
10. THIRD PARTY LOGIN FUNCTIONALITY
We may permit users with accounts on certain third party services, including but not limited to, social networking, search, sharing, and other services delivered by third-parties, to bypass the standard applicable registration process. If you connect through an authorized third party service, you will be able to use your third party login information to log in to your SkiBig3 account or access SkiBig3 content, Sites and/or Services. We are not responsible for the sharing, posting, commenting, or other content and information gathering practices of any third party services that may be triggered by using these third party login services.
Please review their terms of service and privacy policies carefully before using third party login functionality to access any SkiBig3 Sites and/or Services.
By using any third party services to log in to your SkiBig3 account or access SkiBig3 Sites and/or Services, you permit us to access, store and use all information related to your third party account that may be accessible to us through the third party service, including through its application programming interface (API), pursuant to this Policy.
11. CALIFORNIA PRIVACY RIGHTS
CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
The California Consumer Privacy Act of 2018, (Cal. Civ. Code §1798.100 et seq., as amended, “CCPA”) gives California residents rights and control over their personal information. SkiBig3 provides this statement to those residents (“you”) in accordance with requirements under the CCPA to make certain disclosures about the collection and processing of their personal information. This is SkiBig3’s California-specific description of consumers’ privacy rights under the CCPA.
WE DO NOT SELL YOUR PERSONAL INFORMATION
Under the CCPA, a business that sells California residents’ personal information to others: 1) must give notice to California residents before selling their personal information to others; and 2) must provide the right to opt out of the sale of their personal information.
SkiBig3 does not sell personal information, including personal information of anyone under 16 years old. Thus, these notification and opt-out requirements do not apply to SkiBig3.
YOUR RIGHTS UNDER THE CCPA
The CCPA provides California residents with certain rights related to their personal information. To submit a request based on these rights, use our privacy request form.
When receiving a request, we will verify that the individual making the request is the resident to whom the personal information subject to the request pertains. California residents may exercise their rights themselves or may use an authorized agent to make requests to disclose certain information about the processing of their personal information or to delete personal information on their behalf. If you use an authorized agent to submit a request, we may require that you provide us additional information demonstrating that the agent is acting on your behalf.
With respect to their personal information, California residents may exercise the rights described below.
1. Right to know what personal information is being collected, for what purposes and with whom it is shared
California residents have the right to request from a business disclosure of the categories and specific pieces of personal information it has collected from them in the preceding 12 months, the categories of sources from which such personal information is collected, the business or commercial purpose for collecting or selling such personal information, and the categories of third parties with whom the business shares personal information.
If you request that a business disclose categories and specific pieces of personal information collected about you, you have the right to receive that information, free of charge, twice a year. The information may be delivered by mail or electronically and, if provided electronically, shall be in a portable and, to the extent technically feasible, readily usable format that allows the California resident to relatively easily transmit this information to another entity.
2. Right to know whether your personal information is sold or disclosed for a business purpose and to whom
California residents have the right to request from a business that sells or discloses personal information for a business purpose separate lists of the categories of personal information collected, sold or disclosed for a business purpose in the preceding 12 months, including the categories of third parties to whom the personal information was sold or disclosed for a business purpose.
3. Right to say no to the sale of your personal information
As explained above, the CCPA requires businesses that sell personal information to allow residents the ability to opt out of the selling of their information.
Again, SkiBig3 does not sell personal information.
4. Right to non-discrimination of service or price if you exercise your privacy rights
The CCPA prohibits businesses from discriminating against a California resident for exercising any of their rights under the CCPA, including by denying goods or services, charging different prices or rates for goods or services, including through the use of discounts or other benefits or by imposing penalties, providing a different level or quality of goods or services, or suggesting that the person exercising their rights will receive a different price or rate for goods or services or a different level or quality of goods or services
5. Right to deletion
California residents have the right to request that a business delete any of their personal information that the business collected from them, subject to the exceptions in CCPA §1798.105.
12. CHANGES AND UPDATES TO THIS POLICY
We may update this Policy from time to time. If we do, we will update the “effective date” at the top of the Policy. If we make significant changes to how we use Personal Information, we will attempt to notify you of the change if required by law.
We encourage you to review this Policy periodically to stay informed about our collection, use and disclosure of Personal Information.
13. CROSS-BORDER TRANSFERS OF PERSONAL INFORMATION
SkiBig3 is based in Canada. Some of our service providers may access, process or store your Personal Information outside of the country where we are located and where you reside, including in Canada and the United States. As a result, when your personal information is used or stored in a jurisdiction other than where you are residing, it may be subject to the law of this foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction.
Please feel free to direct any questions or concerns regarding this Policy or SkiBig3 treatment of Personal Information by contacting us through our privacy request form, at [email protected] or by writing to us at SkiBig3, Box 1085, Banff, Alberta, Canada T1L 1H9.