FAQ

frequently asked questions

Common Questions about Banff & Lake Louise

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COMMON QUESTIONS ABOUT BANFF & LAKE LOUISE

In this section, we try to answer some of the common questions about Banff and Lake Louise. If there’s anything we haven’t covered, please contact us for an answer.

Rentals & Lift Tickets

Grace days allow you to take a rest day or days during your ski trip. For example on a three day lift ticket you have five days from the start date of the ticket to ski your three days.

Banff Sunshine, Lake Louise Ski Resort and Mt. Norquay.

Rentals do not include grace days and must be rented for each day that they will be out of the shop.

Rental equipment needs be fitted at the SkiBig3 Adventure Hub located at 114 Banff Ave . If you get fitted between 2:30 p.m. and 8:00 p.m. the day before your rental starts you can have it delivered to your hotel. Delivery is only available for Banff hotels.

You can get fitted at the SkiBig3 Adventure Hub between 2:30 p.m. and 8:00 p.m. the day before your rental starts. If you are staying in Banff,  you can have it delivered to your Banff Hotel.

Yes, you must have the equipment fitted at the SkiBig3 Adventure Hub.

For your safety, the equipment must be fitted at the SkiBig3 Adventure Hub.

The Adventure Hub is open from 8:00 a.m. to 9:00 p.m. in the winter time. The hours may vary, please visit skibig3adventurehub.com for the most up to date information.

The SkiBig3 Adventure Hub is located at 114 Banff Avenue in downtown Banff.

Night skiing is included with your SkiBig3 Lift Ticket. Night skiing is not included on the Mountain Collective or  Ikon Pass.

Lessons do not include lift tickets or equipment. Please ensure you have a lift ticket in hand before arriving to your lesson.

Lift tickets cannot be mailed out.  You can pick up your pre-purchased SkiBig3 passes in Banff at the SkiBig3 Adventure Hub and in Canmore at Gear Up. You can also choose to have them delivered to your hotel in Banff, Canmore or Lake Louise if you purchase at least 72 hours in advance.

When purchasing your lift ticket at least 72 hours in advance you can select the hotel you are staying at from the drop down menu in the checkout. If your hotel is not listed you can choose to pick up your lift tickets in Banff at the SkiBig3 Adventure Hub or in Canmore at Gear Up.

The name on the lift ticket order must match the name on the hotel reservation or the hotel may not accept it upon delivery.

If you have reserved rental equipment through SkiBig3 it must be fitted and picked up at SkiBig3 Adventure Hub in Banff prior to going to the resort. If you are staying in Banff, you can get fitted the day before (between 2:30 pm – 8 pm) your first ski day and the equipment would be delivered to you hotel.

Skis, boots, poles, helmets, snowboards, snow pants and snowshoes are all available for rent as part of a package or on their own. Items such as gloves, goggles and clothing are available for purchase at the SkiBig3 Adventure Hub.

Our mid performance level is best suited to beginners and intermediate skiers. High performance is for intermediate and up. The demo gear is going to be the most recent equipment for the current season for guests to try out. Demo gear is suited for intermediate and up.

Yes, lift tickets are date specific so you will need to know what days you plan to ski and select your lift tickets accordingly.

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