Seasonal Reservations Agent & Adventure Hub Associate

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

Help guests create unforgettable ski vacations in Banff National Park!

SkiBig3 is currently recruiting for the full-time, seasonal role of Reservations Agent & Adventure Hub Associate to join our team. This position will be split between the SkiBig3 Adventure Hub and Reservations teams. This role works closely with all SkiBig3 departments, Banff Sunshine, Lake Louise Ski Resort, Mt Norquay, local hotels throughout Banff, Lake Louise and Canmore, and various tourism partners and suppliers.

Reporting to the Reservations and Adventure Hub Supervisors, this dynamic split role combines sales, guest service, and tourism operations. You'll help guests plan unforgettable Banff ski vacations while also supporting rentals, activities, and retail sales at the SkiBig3 Adventure Hub. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about the Canadian Rockies.

Position Details

• Position Type: Full-Time Seasonal
• Season Dates: September 2026 through end of April 2027
• Location: Banff & Canmore, AB
• Wage: $18.50/hour plus a $1.00/hour retention bonus paid upon successful completion of the seasonal contract (effective rate of $19.50/hour).
• Hours: Approximately 37.5 hours per week

Why Join SkiBig3?

• Help guests create unforgettable ski vacations in Banff National Park!
• Work in the heart of Banff National Park
• Connect with guests from around the world
• Join a passionate and supportive team environment
• Gain valuable tourism, hospitality, and sales experience
• Receive comprehensive training and ongoing support
• Enjoy a SkiBig3 season pass
• Participate in great company events and team celebrations throughout the season
• Enjoy being part of Canada's premier ski vacation booking & fulfilment team

Duties & Responsibilities Include

Hub Associate Responsibilities

• Greet customers and determine their needs
• Assist customers with rentals, resort products, attractions, and partner activities
• Support customers through strong retail product knowledge
• Troubleshoot any issues or concerns
• Accurately process end-of-day procedures
• Communicate and work effectively with all activity partners and resort staff

Reservations Agent Responsibilities

• Respond to customer inquiries via phone and email
• Generate quotes in the reservations booking system for individual ski vacation packages, including lodging, lift tickets, ski rental, snow school, transportation, and non-skiing activities
• Consult with guests and tailor custom packages to suit their needs
• Convert quotes into confirmed bookings and upsell additional products where possible
• Troubleshoot any issues or concerns with guests' travel itineraries
• Monitor and respond to Live Chat inquiries and online guest leads to generate ski vacation bookings
• Conduct follow-up phone calls to confirm trip details, determine booking status, and collect overdue payments
• Additional duties may include ticketing support and SkiBig3 Snow School administrative support

Qualifications & Skills

• Experience in a resort-based reservations or inbound call centre environment is considered an asset
• Previous retail and reservation sales experience – Travel/Tourism industry highly regarded
• Friendly, outgoing personality with exceptional guest service skills
• Time management skills and ability to independently manage own time
• Extensive local knowledge, including Banff and Lake Louise ski resorts and Bow Valley hotels, is desirable
• Exceptional communication skills and phone manner
• Demonstrated computer skills – strong knowledge of Microsoft Suite (Outlook, Word, Excel); knowledge of retail operating systems is an asset
• Highly organized, dependable, and self-motivated
• Ability to thrive in a fast-paced, team-oriented environment
• Ability to troubleshoot guest problems
• Proven ability to learn and adapt quickly to changing work environments

Other Requirements

• Candidates must be legally entitled to work in Canada and be prepared to relocate to or reside within the Bow Valley region prior to their start date
• Valid working visa/work permit required
• Valid Canadian driver's license an asset
• Must be available to work weekends, statutory holidays, and peak periods including Christmas, New Year's, Family Day, and Spring Break

Diversity, Equity & Inclusion

Diversity, equity and inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. They shape how we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

SkiBig3 is committed to providing a safe and inclusive workplace for our entire team. The Bow Valley Immigration Partnership recognized SkiBig3's commitment to workplace inclusion and we were awarded Gold Workplace Inclusion Champions for 2023, 2024 and 2025.

SkiBig3 is working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to discuss your needs.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter to employment@skibig3.com and tell us why.

We thank all applicants, but only those selected for an interview will be contacted.