Seasonal Adventure Hub Associate
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.
SkiBig3 is currently recruiting for the seasonal position of Adventure Hub Associate to join our Banff and Canmore Adventure Hub Teams for the 26-27 winter season.
Reporting to Adventure Hub Supervisors, the primary goal of this role will be to ensure that guest satisfaction is met in our Banff and Canmore hub locations, working within our rentals and guest services operations. This person will demonstrate outstanding customer service, be competent using a variety of software & POS systems, whilst also complying with Health and Safety regulations.
Position Details:
- Position Type: Full-Time Seasonal
- Season Dates: October 2026 through end of April 2027
- Location: Banff & Canmore, AB
- Wage: $18.50 + $1 per hour retention bonus paid upon successful contract completion
- Hours: Approximately 37.5 hours per week
Why Join SkiBig3?
- Work in the heart of Banff National Park
- Connect with guests from around the world
- Join a passionate and supportive team environment
- Gain valuable tourism, hospitality, and sales experience
- Receive comprehensive training and ongoing support
- Enjoy a SkiBig3 season pass
- Participate in great company events and team celebrations throughout the season
- Enjoy being part of Canada's premier ski vacation booking & fulfilment team
Organizational Relationships:
This position is part of the SkiBig3 Adventure Hub team and may be based in either the Banff or Canmore hub location. The role works closely with all SkiBig3 departments, resort partners including Banff Sunshine, Lake Louise Ski Resort, and Mt. Norquay, as well as local hotels and tourism partners throughout Banff, Lake Louise, and Canmore.
Duties & Responsibilities Include:
- General presentation of the entire Adventure Hub (retail & rental section), including folding, restocking, dusting, sweeping, and general tidying as required
- Greeting customers and determining their needs
- Assisting customers with SkiBig3 and resort-specific products including snow school, lift tickets, season passes, rental equipment, and retail merchandise
- Assisting customers with our partner passes, Mountain Collective and IKON
- Supporting customers through strong rental and retail product knowledge
- Troubleshooting any issues or concerns with guests' ski area products or reservation systems
- Maintaining rental equipment and setting aside equipment for tuning when required
- Delivery driver for the Adventure Hub when required (if insurance qualifications are met). This includes dropping off and picking up equipment, tickets, and any other goods as required
- Accurately processing end-of-day procedures
- Tuning equipment in-house (wax, edges, P-Tex) when time permits
- Communicating and working effectively with all ski areas, staff, and both hub locations
- Providing support where necessary
- Providing guests with reservation information when required
Qualifications & Skills:
- Friendly, outgoing, excellent guest service skills
- Time management skills, ability to independently manage own time and show initiative
- Local knowledge including that of Banff and Lake Louise ski resorts is considered an asset
- Exceptional communication skills and phone manner
- Demonstrated computer skills – knowledge of retail operating systems is an asset
- Organized, efficient, responsible, and mature
- Ability to work in a fast-paced team environment
- Ability to troubleshoot guest problems
- Proven ability to learn and adapt quickly to changing work environments
- Previous retail experience is an asset
- Valid Canadian driver's license with a clean 3-year record is an asset
Other Requirements:
- Candidate must reside in the Bow Valley
- Legally entitled to work in Canada
Diversity – Equity – Inclusion
These are not just words to us; they are principles that guide decision-making throughout our business. They shape how we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.
SkiBig3 is committed to providing a safe and inclusive workplace for our entire team. That commitment was recognized by The Bow Valley Immigration Partnership, and SkiBig3 was awarded Gold Workplace Inclusion Champions for 2023, 2024 & 2025.
We’re working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations made for you during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to enquire.
How to Apply:
If you are excited about helping guests create unforgettable ski vacations in Banff National Park, we would love to hear from you.
Please submit your resume and cover letter to employment@skibig3.com and tell us why you'd be a great fit for the SkiBig3 team.
We thank all applicants for their interest in SkiBig3; however, only those selected for an interview will be contacted.
