SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.  

 
SkiBig3 is currently recruiting for the full-time, seasonal split role of Reservations Agent/Adventure Hub Associate to join our team. This position will be part of the SkiBig3 Adventure Hub and Reservations teams. Working with all SkiBig3 departments and Banff Sunshine, the Lake Louise Ski Resort and Mt Norquay Banff, Lake Louise, and Canmore hotels and product suppliers.

 
Reporting to the Reservations and Adventure Hub Supervisors, the person in this diverse role primarily focuses on generating sales through the booking of ski vacation packages in our Reservations department and will demonstrate outstanding customer service while assisting with rentals, activities, and retail sales on the Adventure Hub floor.  

 
The position will shift to something comparable for the 25/26 winter season. 
 

Duties & Responsibilities Include: 

Hub Associate Responsibilities: 

• Greeting customers and determining their needs 
• Assisting customers with summer rentals, resort summer products and partner activities  
• Supporting customers through strong retail product knowledge. 
• Troubleshooting any issues or concerns  
• Accurately processing end of day procedures 
• Communicate and work effectively with all activity partners and resort staff 

 
Reservations Agent Responsibilities: 

• Responding to customer inquiries via phone, and email 
• Generating quotes in reservations booking system for individual ski vacation packages including lodging, lift tickets, ski rental, snow school, transportation and non-skiing activities 
• Consulting with guests and tailoring custom packages to suit needs 
• Ability to convert quotes into confirmed bookings and upsell additional products where possible 
• Troubleshooting any issues or concerns with guest’s travel itineraries 
• Monitor and respond to Live Chat and online guests to convert into ski vacation booking 
• Follow-up phone calls for establishing status, trip details, obtaining overdue payments 
• Additional duties may include ticketing or SkiBig3 Snow School Support 

 
Qualifications & Skills: 

• Demonstrated experience in a resort-based reservations/ inbound call center environment an asset 
• Previous retail and reservation sales experience – Travel/ Tourism industry highly regarded 
  Friendly, outgoing, excellent guest service skills. 
• Time management skills, ability to independently manage own time
• Extensive local knowledge including Banff Lake Louise ski resorts and Bow Valley Hotels is desirable 
• Exceptional communication skills and phone manner 
• Demonstrated computer skills - strong knowledge of Microsoft suite (Outlook, Word, Excel), knowledge of retail operating systems, is an asset. 
• Organized, efficient, responsible and mature. 
• Ability to work in a high paced team environment 
• Ability to troubleshoot guest problems 
• Proven ability to learn and adapt quickly to changing work environment

 
Other Requirements: 

• Candidate must reside in The Bow Valley 
• Valid working visa/work permit required 
• Valid Canadian driver’s license an asset 

 
 
Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day. 
 
SkiBig3 is committed to providing a safe and inclusive workplace for our entire team. The Bow Valley Immigration Partnership recognized SkiBig3's commitment to workplace inclusion and we were awarded Gold Workplace Inclusion Champions for 2023 and 2024.  
SkiBig3 is working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to discuss your needs.  
 
If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter to employment@skibig3.com and tell us why.  
 
We thank all applicants, but only those selected for an interview will be contacted.