SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.  

 
SkiBig3 is currently recruiting for the seasonal position of Reservations Agent / Snow School Lead to join our team for the 25-26 winter season.  

 
Reporting to the Manager of People Operations and the Reservations Manager, the primary focus of the person in this role is to provide overall support for the Snow School and Reservations teams, ensuring that both teams work collaboratively to effectively optimize the sale and fulfillment of snow school lessons and Guided Adventures. The Reservations Agent / Snow School Lead will be performing daily duties & responsibilities as outlined below: 

 
Duties & Responsibilities Include: 

• Snow School Support: 
• Assist with instructor hiring and contracting (if necessary) 
• Assist with organizing Snow School staff onboarding and orientation 
• Schedule meetings and training days together with the Manager of People Operations 
• Full use and set-up of instructor scheduling software 
• Organize Reservations & Adventure Hub staff early season Snow School PKs. 
• Responsible for instructor scheduling  
• Provide off and on-snow support for large groups 
• Provide support for the Nonstop Assisted Teaching program 
• Uniform distribution and inventory 
• Yearly review and update of Snow School training manual 
• Daily instructor management & grouping (multi-day & multi-family/groups bookings). (work with sales team and tour operators) 
• Documentation of Snow School procedures 
• Instructor payroll, commission and time off tracking 
• Instructor waiver tracking 
• Track monthly Res & Hub Snow School selling incentives  
• Distribute Snow School survey and track guest feedback 
   

Reservations Support: 

• Responding to customer inquiries via phone, email, and live chat 
• Generating quotes in reservations booking system for individual ski vacation packages including lodging, lift tickets, ski rental, Snow School, airport transfers, and non-skiing activities as well as season passes 
• Consulting with guests and tailoring custom packages to suit needs, whilst managing guest expectations 
• Ability to convert quotes into confirmed bookings and upsell additional products where relevant 
• Troubleshooting and solving any issues or concerns with guests’ travel itineraries 
• Follow-up phone calls for establishing status, trip details, obtaining overdue payments 
• Creating and administering third party activity and shuttle bookings with our partners for non-ski activities  
   

Required Skills & Experience: 

• Ability to learn systems including reservations, ticket and pass and scheduling software. 
• Must be passionate about skiing/snowboarding 
• Excellent organizational skills 
• Excellent communication skills – both verbal and written. 
• Computer skills in Word, Excel and ‘Outlook’ essential. 
• Previous reservations and scheduling experience is preferred. 
• Team orientated. 
• Detail oriented. 
• Professional. 
• High level of autonomy with that “go-getter” attitude and enthusiasm. 
   

Other Requirements: 

• Ability to legally work in Canada required. 
• A driver’s license with a clean 3-year record is considered an asset 
• Must reside in the Bow Valley   
   

Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day. 
 
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are selected for an interview and require accommodations to be made for you during the process, please reach out to our People Operations Manager via the email address below. 
  
If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter to employment@skibig3.com and tell us why.  
 
We thank all applicants; only those selected for an interview will be contacted