Job Ad - Adventure Hub Assistant Manager (Rentals)

• Employer: Banff Ski School Limited (operating as SkiBig3) 
• Location: Banff & Canmore, Alberta 
• Position Type: Permanent, Full-Time, Year-Round 
• Hours: 37.5 hours per week 
• Annual Salary: $48,750 per year 
• Language: English 

 
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.  
 
SkiBig3 is currently recruiting for the permanent, full-time, year-round position of Adventure Hub Assistant Manager (Rentals) to join our team. The position is based at our retail and rental locations in both Banff (215 + 114 Banff Avenue) and Canmore (1350 Railway Ave).   
Reporting to the Adventure Hub Manager, this position will focus on providing overall support of the Adventure Hub Manager operating our two Hub locations that provide a central distribution point for the fulfillment of rentals, pass products and lift tickets, as well as a one stop shop for destination merchandise and accessories. This role’s focus within the department will be overseeing the efficient and effective operation of rentals, while ensuring that we are upholding a high level of customer service and satisfaction. 

Duties & Responsibilities Include: 

• Lead a team to provide outstanding customer service in a busy retail/rental setting 
• Provide guest and customer service support  
• Oversee all store operations, including ski and snowboard rentals, retail sales, ski pass and ticket processing, as well as activity bookings  
• Ensure store cleanliness  
• Oversee staffing and scheduling between two locations 
• Assist with seasonal hiring 
• Lead rental process training and conduct regular reviews to ensure consistency of knowledge 
• Arrange product knowledge sessions for rental fleet with brand representatives 
• Delegate tasks and coordinate staff to ensure maximum productivity 
• Receive rental equipment shipments and organize inventory. 
• Monitor equipment tuning and damage checks 
• Organize drivers and vehicle checks 
• Coordinate rental and lift ticket deliveries. 
• Ensure that payroll system is updated with schedules and review staff entries  
• Assist with inventory control between locations and storage facilities 
• Assist with equipment rental system management, not limited to troubleshooting errors and product and inventory maintenance 
• Ensure storage location is organized  
• Assist in seasonal flip for Banff location and open/closure of Canmore location 
• Assist in year-end equipment inventory count  

 
Skills, Experience and Education Required: 

• Organized, efficient, responsible and mature 
• Excellent written and oral communication skills 
• Possess a minimum of 3 years’ experience in a supervisory role, ideally in the ski and snowboard industry  
• Experience using POS systems and equipment management software, with the ability to troubleshoot operational and minor information technology issues.  
• Demonstrated ability to provide exceptional customer service and resolve problems efficiently. 
  Strong interest in skiing and snowboarding; knowledge of mountain resort operations is considered an asset. 
• Ability to manage multiple tasks at the same time.  
• Proven ability to learn and adapt quickly to changing work environments.  
• Knowledge of ski and snowboard equipment and ability to adjust and repair skis, boards, bindings and boots.  
• Knowledge of payroll and staff scheduling.  
• Ability to work at both Banff and Canmore locations as required. 
• Excellent written and verbal English communication skills required. 
• High school diploma or equivalent required. 

 
 
Compensation Includes: 

• Vacation pay: will accumulate at 4% annually 
• Group Benefits: Eligible to join our Group Benefits program after 90 days of continuous employment 
• Season Pass Privileges: SkiBig3 Season Pass & spousal / dependent passes offered as a taxable benefit (conditions apply) 
• Lift Ticket Perks: Discounted lift tickets available for friends and family (conditions apply)  
  Hours of Work: 37.5 hours per week. Weekend, evening and holiday work required based on operational needs. 
• Wellness Day: 5 paid wellness days 

 
Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day. 
 
We’re working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to discuss your needs. 
  
If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter via the following methods and tell us why: 
 
Email to (preferred method): employment@skibig3.com 
 
Mail to: 
SkiBig3 
Attn: Hiring Manager 
PO Box 1085 
Banff, AB 
T1L1H9 
 
If you have any questions, please phone Tel: 403 762 4561 and ask for the Hiring Manager. 
 
We thank all applicants; only those selected for an interview will be contacted