Thu, 09 May 2024

Adventure Hub Associate

Location: Banff, Full Time

Adventure Hub Associate



SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do. 

SkiBig3 is currently recruiting for the full-time position of Adventure Hub Associate to join our team. This position is seasonal with the possibility of an extension for the winter season. 

Reporting to the Adventure Hub Supervisors, the primary goal of this role will be to ensure that guests are attended to in a timely manner. This person will also demonstrate outstanding customer service, be competent using a variety of software & POS systems and will ensure guest satisfaction is met by greeting guests, offering assistance and providing them with solid product information, whilst complying with health and safety regulations. 


  • Greeting customers and determining their needs 
  • Performing all required cash register transactions efficiently and accurately 
  • Maximizing sales opportunities to achieve store targets 
  • Demonstrating knowledge of products and inventory to ensure customer satisfaction
  • Ensuring adherence to operating and security procedures at all times 
  • Keeping knowledge up to date on all collections, product information and promotions  
  • Assisting customers with SkiBig3 and Resort specific products including snow school, lift tickets, season passes and rental equipment  
  • Communicate and work effectively with all SkiBig3 & ski area staff 
  • Following proper rental procedures and ensuring safety standards 
  • Cleaning, quarantining, and maintaining of SUPs and Kayaks 
  • Maintaining a clean and orderly store floor 
  • Executing opening and closing procedures 



  • Friendly, outgoing, excellent guest service skills 
  • Able to work both as part of a team and individually 
  • Time management skills, ability to independently manage own time and show initiative
  • Local knowledge including Banff & Lake Louise ski resorts is desirable 
  • Exceptional communication skills and phone manner 
  • Attention to detail 
  • Demonstrated computer skills - knowledge of retail operating systems is an asset 
  • Organized, efficient, responsible and mature 
  • Ability to work in a high paced team environment 
  • Ability to troubleshoot guest problems 
  • Proven ability to learn and adapt quickly to changing work environments 
  • Previous retail experience is an asset 

Other Requirements:

  • Candidate must reside in the Bow Valley
  • Valid working visa/work permit required 
  • Valid  driver's license with a clean 3-year insurance history 



Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day. 
We’re working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations during the hiring & interview process, please email our Manager of People Operations ( to enquire.  
If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter to and tell us why.  
We thank all applicants; only those selected for an interview will be contacted