Adventure Hub Associate / Delivery Driver

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the seasonal position of Adventure Hub Associate / Delivery Driver to join our Banff and Canmore Adventure Hub Teams for the 2026–27 winter season.

Reporting to Adventure Hub Supervisors, the primary goal of this role is to ensure guest satisfaction at our Banff and Canmore hub locations, working within our rentals and guest services operations. The successful candidate will demonstrate outstanding customer service, be comfortable using a variety of software and POS systems, and comply with all health and safety regulations.

Position Details

• Position Type: Full-Time Seasonal
• Season Dates: September 2026 through the end of April 2027
• Location: Banff & Canmore, AB
• Wage: $18.50 per hour, plus a $1 per hour retention bonus paid upon successful contract completion
• Hours: Approximately 37.5 hours per week

Why Join SkiBig3?

• Work in the heart of Banff National Park
• Connect with guests from around the world
• Join a passionate and supportive team environment
• Gain valuable tourism, hospitality, and sales experience
• Receive comprehensive training and ongoing support
• Enjoy a SkiBig3 season pass
• Participate in great company events and team celebrations throughout the season
• Be part of Canada's premier ski vacation booking and fulfilment team

Organizational Relationships

This position is part of the SkiBig3 Adventure Hub team and may be based at either the Banff or Canmore hub location. The role works closely with all SkiBig3 departments, resort partners including Banff Sunshine, Lake Louise Ski Resort, and Mt. Norquay, as well as local hotels and tourism partners throughout Banff, Lake Louise, and Canmore.

Duties & Responsibilities

• Maintain the overall presentation of the Adventure Hub, including retail and rental areas, through folding, restocking, dusting, sweeping, and general tidying.
• Greet customers and determine their needs.
• Assist customers with SkiBig3 and resort-specific products, including snow school, lift tickets, season passes, rental equipment, and retail merchandise.
• Assist customers with partner passes, including Mountain Collective and IKON.
• Support customers through strong rental and retail product knowledge.
• Troubleshoot issues or concerns with guests' ski area products or reservation systems.
• Maintain rental equipment and set aside items for tuning when required.
• Provide delivery services for the Adventure Hub, subject to meeting Company vehicle insurance requirements. Responsibilities include picking up and delivering rental equipment, lift tickets, retail products, and other Company goods as required.
• Accurately complete end-of-day procedures.
• Tune equipment in-house, including waxing, edge work, and P-tex repairs, when time permits.
• Communicate and work effectively with all ski areas, staff, and both hub locations.
• Provide support where necessary.
• Provide guests with reservation information when required.

Qualifications & Skills

• Friendly, outgoing, and committed to excellent guest service.
• Strong time management skills, with the ability to work independently and demonstrate initiative.
• Local knowledge of Banff and Lake Louise ski resorts is considered an asset.
• Exceptional communication skills and professional phone manner.
• Demonstrated computer skills; knowledge of retail operating systems is an asset.
• Organized, efficient, responsible, and mature.
• Ability to work in a fast-paced team environment.
• Ability to troubleshoot guest problems.
• Proven ability to learn and adapt quickly to changing work environments.
• Previous retail experience is an asset.
• Valid Canadian driver's licence with a clean driving record.
• Minimum of three (3) years of personal automobile insurance history in the candidate's own name, with proof available upon request. Insurance history under a parent's or another individual's policy does not meet this requirement.
• An Alberta Class 5 driver's licence is considered an asset.
• Must be eligible to meet SkiBig3's vehicle insurance requirements for driving Company vehicles.

Other Requirements

• Must reside in the Bow Valley.
• Must be legally entitled to work in Canada.

Diversity, Equity & Inclusion

Diversity, equity, and inclusion are not just words to us; they are principles that guide decision-making throughout our business. They shape how we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

SkiBig3 is committed to providing a safe and inclusive workplace for our entire team. This commitment was recognized by The Bow Valley Immigration Partnership, which awarded SkiBig3 Gold Workplace Inclusion Champion recognition in 2023, 2024, and 2025.

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you require accommodations during the hiring or interview process, please contact our Manager of People Operations at sonya@skibig3.com.

How to Apply

If you are excited about helping guests create unforgettable ski vacations in Banff National Park, we would love to hear from you.

Please submit your resume and cover letter to employment@skibig3.com and tell us why you would be a great fit for the SkiBig3 team.

We thank all applicants for their interest in SkiBig3; however, only those selected for an interview will be contacted.