Adventure Hub Bike & Ski Shop Manager

Adventure Hub Bike & Ski Shop Manager

Location: Banff, Alberta

Full-time, year-round

Post Date: February 1, 2021

Job Responsibilities

Duties & Responsibilities Include:

  • Assist in developing all bike tours, tune shop processes (bike/ski) and pricing.  Working along with Marketing and Sales for promotions
  • Update and maintain accurate rental systems
  • Track and process all rental buys with deadlines and discounts
  • Manage capital buy of rental gear
  • Manage all rental staffing, scheduling and performance management, including hiring
  • Schedule bike and ski PK’s and create solid training documents for on-boarding of new staff
  • Analyze rental reports, tracking and usage
  • Have an in-depth understanding of all Adventure Hub systems
  • Assist in all rental contracts
  • Manage building maintenance and security along with landlords
  • Supporting and assisting with all rental customer service issues
  • Manage and control all deliveries including rentals and tickets
  • Be compliant with all H&S regulations including COVID 19 requirements as it relates to all bike and ski operations
  • Assist in all bike and ski budgeting/planning and review of financials
  • Support the Retail/Guest Services Manager for continuity and cohesiveness of the Adventure Hub team

Job Requirements/Qualifications

Skills & Experience Required:

  • Organized, efficient, responsible and mature
  • Excellent written and oral communication skills a must
  • Possess a minimum 3 years’ experience in a supervisory role, ideally in the bike and ski industry
  • Experience with different POS systems and ability to troubleshoot and repair IT issues
  • Providing exceptional customer service and resolving problems efficiently
  • Ability to manage multiple tasks at the same time
  • Proven ability to learn and adapt quickly to changing work environments
  • Knowledge of bike and ski equipment, with the ability to adjust and repair

Additional Information

SkiBig3 has a vibrant, hip, company culture and this role offers competitive wages, excellent benefits, a SkiBig3 season pass, and much, much more!

If you possess the above attributes and would like to join our passionate, energetic SkiBig3 team, please submit your resume, along with a cover letter telling us why you are the perfect candidate for this position to: [email protected]

We thank all applicants; only those selected for an interview will be contacted.