FAQ

frequently asked questions

Common Questions about Banff & Lake Louise

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COMMON QUESTIONS ABOUT BANFF & LAKE LOUISE

In this section, we try to answer some of the common questions about Banff and Lake Louise. If there’s anything we haven’t covered, please contact us for an answer.

Lift Tickets & Rentals

Grace days allow you to take a rest day or days during your ski trip. For example on a three day lift ticket you have five days from the start date of the ticket to ski your three days.

Yes, lift tickets are date specific so you will need to know what days you plan to ski and select your lift tickets accordingly.

Banff Sunshine, Lake Louise Ski Resort and Mt. Norquay.

Banff Sunshine & Mt. Norquay: No reservation required, however parking access may be limited on weekends and holiday days. Arrive early, or later in day, for access on busy days. 

Lake Louise Ski Resort will require reservations as of December 22, 2020. While we don’t expect to reach capacity most days, there are days we will be close. Avoid disappointment by reserving your day(s) on the mountain up to two weeks in advance.  

As a SkiBig3 Lift Ticket holder, you have allocated access to daily reservations, however we still need you to let us know which days you plan to visit Lake Louise. 

HOW TO MAKE A RESERVATION

1. VISIT www.skilouise.com/reservations 

Enter your SkiBig3 Lift Ticket Number, then click the “Reserve a date” button. All dates are available for SkiBig3 lift ticket holders, even if the calendar indicates the day is “filled-up.” Enter your ticket number and the calendar will refresh.

2. SELECT THE DATE

Review the calendar and click on the day you wish to visit. 

3. COMPLETE THE RESERVATION

Enter your name and email then click the “Reserve” button to complete your reservation. A confirmation will be sent to your email. If you need to cancel and rebook, ensure you use the cancellation link in your confirmation email.

We thank you for your patience and look forward to welcoming you to Banff & Lake Louise.

Stay up to date with all destination health and safety protocol here: https://www.skibig3.com/health-safety-protocols/ 

Lake Louise Ski Resort will require reservations as of December 22, 2020. While we don’t expect to reach capacity most days, there are days we will be close. Avoid disappointment by reserving your day(s) on the mountain up to two weeks in advance.  

As a SkiBig3 Lift Ticket holder, you have allocated access to daily reservations, however we still need you to let us know which days you plan to visit Lake Louise. 

HOW TO MAKE A RESERVATION

1. VISIT www.skilouise.com/reservations 

Enter your SkiBig3 Lift Ticket Number, then click the “Reserve a date” button. All dates are available for SkiBig3 lift ticket holders, even if the calendar indicates the day is “filled-up.” Enter your ticket number and the calendar will refresh.

2. SELECT THE DATE

Review the calendar and click on the day you wish to visit. 

3. COMPLETE THE RESERVATION

Enter your name and email then click the “Reserve” button to complete your reservation. A confirmation will be sent to your email. If you need to cancel and rebook, ensure you use the cancellation link in your confirmation email.

We thank you for your patience and look forward to welcoming you to Banff & Lake Louise.

Stay up to date with all destination health and safety protocol here: https://www.skibig3.com/health-safety-protocols/ 

Night skiing is included with your SkiBig3 Lift Ticket. Night skiing is not included on the Mountain Collective or Ikon Pass.

Lessons do not include lift tickets or equipment. Please ensure you have a lift ticket in hand before arriving to your lesson.

Lift tickets cannot be mailed out.  You can pick up your pre-purchased SkiBig3 passes in Banff at the SkiBig3 Adventure Hub and in Canmore at Gear Up. You can also choose to have them delivered to your hotel in Banff, Canmore or Lake Louise if you purchase at least 72 hours in advance.

When purchasing your lift ticket at least 72 hours in advance you can select the hotel you are staying at from the drop down menu in the checkout. If your hotel is not listed you can choose to pick up your lift tickets in Banff at the SkiBig3 Adventure Hub or in Canmore at Gear Up.

The name on the lift ticket order must match the name on the hotel reservation or the hotel may not accept it upon delivery.

Rentals do not include grace days and must be rented for each day that they will be out of the shop.

Rental equipment needs be fitted at the SkiBig3 Adventure Hub located at 114 Banff Ave . If you get fitted one hour before regular closing time the day prior to your rental start-date (see SkiBig3 Adventure Hub hours), you can have your rentals delivered to your hotel. Delivery is only available for Banff hotels.

You can get fitted during the SkiBig3 Adventure Hub hours the day before your rental starts. If you are staying in Banff,  you can have it delivered to your Banff Hotel.

Yes, you must have the equipment fitted at the SkiBig3 Adventure Hub.

For your safety, the equipment must be fitted at the SkiBig3 Adventure Hub.

The hours may vary, please visit SkiBig3 Adventure Hub hours here for the most up to date information.

The SkiBig3 Adventure Hub is located at 114 Banff Avenue in downtown Banff.

If you have reserved rental equipment through SkiBig3 it must be fitted and picked up at SkiBig3 Adventure Hub in Banff prior to going to the resort. If you are staying in Banff, you can get fitted the day before (SkiBig3 Adventure Hub hours) your first ski day and the equipment would be delivered to you hotel.

Our mid performance level is best suited to beginners and intermediate skiers. High performance is for intermediate and up. The demo gear is going to be the most recent equipment for the current season for guests to try out. Demo gear is suited for intermediate and up.

Skis, boots, poles, helmets, snowboards, snow pants and snowshoes are all available for rent as part of a package or on their own. Items such as gloves, goggles and clothing are available for purchase at the SkiBig3 Adventure Hub.

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