SKIBIG3 CHANGE AND CANCELLATION POLICY
FLEXIBLE TERMS FOR YOUR SKI VACATION
20/21 SKI & STAY PACKAGES
- No cancellation or change fees until 3 days prior to arrival.
- Free changes and no cancellations fees on SkiBig3 Lift Tickets, Rentals, and Snow-School services until three (3) days prior to arrival. Itinerary changes may be subject to availability and rate fluctuations at time of revision.
- For accommodation bookings, free changes until three (3) days prior to arrival. Subject to availability and rate fluctuations at time of itinerary change. Cancellations fees are based on property-specific third-party cancellation policies.
- 5% deposit due at time of booking. Final payment due 14 days prior to arrival.
- Some third-party activities and experiences require full payment due at time of booking and are subject to third-party cancellation policies.
- Three (3) days prior to arrival, all ski & stay packages are non-refundable.
- All terms and conditions are subject to change.
KIDS SKI & RENT FREE VACATION PACKAGES 20/21
- Kids Ski & Rent Free offer expires February 4, 2021
- Valid for children 12 years old and under.
- Must be part of a Ski & Stay Package that includes a minimum of one 5-day Adult SkiBig3 Lift Ticket.
- Must include one 5-day Adult rental to access free child rentals.
- Maximum 3 children per party. All children must be family-related to purchaser of the 5-day Adult Lift Ticket included within the package.
- Proof of family relationship may be required (eg. names on the same health care card)
- Evidence of ages of the children. Not required at time of booking but as back-up when skiing.
- “Stay Free” applies to a shared room, when available with lodging property. Rates and conditions vary per hotel and is typically dependent on 2 adults sharing in the same room.
- Blackout dates: Dec 18/20 – Jan 2/21; Feb 12-21/21; Apr 1-5/21
RETAIL PRODUCTS — LIFT TICKETS, RENTALS, SNOW SCHOOL
- Free changes and no cancellations fees on SkiBig3 Lift Tickets, Rentals, and Snow-School services until three (3) days prior to arrival. Itinerary changes may be subject to availability and rate fluctuations at time of revision.
- Inside 3 days of arrival, Tickets and Rentals are non-refundable and subject to a $20 change fee.
- Rentals: Early rental returns are not eligible for a refund (full or partial)
- Snow School: Full payment upon booking. Based on availability, changes can be made up to 24hrs prior to lesson time. No refunds inside 24hrs.
20/21 SEASON PASS REFUND POLICY
No-Questions-Asked Refund Assurance
No-Questions-Asked Refund Assurance is available for all SkiBig3 pass holders until December 1, 2020. Any pass holder who has zero (0) usage prior up to December 1, 2020, will have the option of receiving a refund of cost-of-pass-paid less a $45+GST administration fee. This administration fee will be waived if the Refund Option was purchased at time of pass-purchase. To access the No-Questions-Asked Refund Assurance, the pass holder must notify SkiBig3 in writing no later than December 1, 2020.
Refund Option: The cost of purchasing the refund option is $99 per individual pass and $154 per family pass for both the SkiBig3 Pass. The cost of the refund option is non-refundable and must be purchased at the same time as the season pass.
Refund Option requests must be in writing to SkiBig3, and will be considered only for the following reasons:
Medical
A doctor’s certificate must be presented stating the date of injury & first treatment, type of injury, and estimated time of recovery before alpine skiing/snowboarding can be resumed. Medical conditions and injuries must restrict the user from skiing/snowboarding for at least 30 consecutive days from the injury date.
Employment Transfer
The employment transfer must be within the same company. An employer’s letter must be presented stating the location, start date, and length of transfer. The pass holder may not have changed employers between the date of season pass purchase and the date of application for refund. Employment transfers must restrict the user from skiing/snowboarding at SkiBig3 for 30 consecutive days. The pass holder must move their principal residence outside of Alberta.
Refunds are not available for the following circumstances:
- Intentional self-injury or pre-existing injury
- Voluntarily leaving the area for work or travel, or any other change in employment status other than a transfer by current employer
- Environmental and mechanical circumstances such as fire, vandalism, labor disputes, mechanical failures or weather conditions
- Travel plan cancellations – i.e. deciding to not travel to Banff National Park
- Change of mind
If for any reason over the course of the 20/21 season you request a refund on your 20/21 Season Pass purchase, you will receive a pro-rated refund as calculated below:
- Refunds will be made on Purchase Price multiplied by the maximum percentage available on the date the claim is received (see grid below) less the Usage Value.
- Usage Value is determined by the age-category, daily retail lift-ticket rate multiplied by the number of days skied, at each resort.
- Refunds relating to Family Passes will be calculated only on the individual party’s portion of the Family Pass. (eg – 1 adult within a family group requests a refund due to illness while the other family members continue skiing for the season)
| DATE CLAIM RECEIVED (OF CURRENT SEASON) | MAXIMUM REFUND (AS % OF PURCHASE PRICE) |
|---|---|
| Prior to December 1, 2020* | 100%* |
| Prior to December 10, 2020 | 95% |
| Prior to December 21, 2020 | 75% |
| Prior to January 25, 2021 | 50% |
| Prior to February 28, 2021 | 25% |
| From March 1, 2021 | 0% |
*The No-Questions-Asked Refund Assurance is only available until December 1, 2020 for pass holders with zero (0) usage and is subject to a $45+GST administration fee. After December 1, 2020 there will be NO REFUNDS WHATSOEVER on any Season Pass unless the REFUND OPTION is purchased at the time of pass purchase/initial deposit. The amount of the refund, for those who have purchased the Refund Option, will be based on the formula noted above and on the date when the written refund request is received by SkiBig3. The cost of the Refund Option is non-refundable. All refund requests must be received in writing.
Flex-Pack Cancellation Terms & Conditions
Packages purchased prior to December 31, 2020
- Free changes and no cancellation fees are available on all hotel bookings until 3-days prior to arrival. After this time, the hotel booking becomes fully secured and can no longer be cancelled or used for a future travel date.
- Weekend hotel & ski day reservations are subject to a $65 per room/per night upgrade fee.
- Each Flex-Pack is sold in multiples of two adults staying in double/twin occupancy. Hotel reservations can only be made under the name associated with the Flex-Pack Booking ID. Individual Lift Passes are non-transferrable.
- Senior rates are not available.
- Flex-Pack Lodging is only available with participating hotel category partners and must be reserved through SkiBig3.
- Full payment for the Flex-Pack is due at time of purchase and is fully non-refundable.
- There are no refunds for any unused portion of the SkiBig3 Flex-Pack. All ski days and hotel reservations must be used prior to May 15, 2021.
- Hotel category properties are subject to change and all reservations are subject to availability at time of booking.
- Flex-Pack rates are subject to change.
- Flex-Pack bookings cannot be combined with any other offer.
- Child & Youth add-on pricing is available for Base & Condo categories only.
- All terms and conditions are subject to change.
- Starting January 1, 2021, new Flex-Pack purchases/bookings have access to free changes and no cancellation fees until 3-days prior to arrival. Standard 20/21 Ski & Stay Package terms & conditions apply.