Change & Cancellation Policies

Ski & Stay Packages

  • 5% Deposit due at time of booking – final payment due 14 days prior to arrival.
  • Free changes until 14 days prior but are subject to supplier and rate availability, within 14 days $20 change fees apply.
  • Packages including airfare require full payment at time of booking, flights are 100% non-refundable.
  • Some activities require full payment due at time of booking, and are non-refundable.
  • Cancellations outside of 14 days are subject to a $50 cancellation fee, plus any applicable hotel charges.
  • Within 14 days, bookings are non-refundable.

Retail Products — Lift Tickets, Rentals, Snow School

  • All cancellation or changes outside 7 days are subject to a $20 fee.
  • Inside 7 days of arrival – Ticket and Rentals will not be refunded and cannot be transferred to another person.
  • Rentals – Early rental returns are not eligible for a refund (full or partial)
  • Snow School – Full payment upon booking.
  • Based on availability, changes can be made up to 24hrs of lesson time. No refunds inside 24hrs.
  • Please refer to FAQ section of our Lift Tickets Page

Season Passes

  • Refund Option available for $99 per individual pass & $154 per family pass. Cost of the refund option is NON-REFUNDABLE.
  • Refunds will only be considered due to medical conditions or transfer of employment – outside of Alberta within the same company.
  • Refunds will be made on the Purchase Price less Usage Value to a maximum percentage available on the date the claim is received (see percentage grid below).
  • Usage Value will be determined by the age-category, daily retail lift-ticket rate multiplied by the number of days skied, at each resort
  • Refunds relating to Family Passes will be calculated only on the injured party’s portion of the Family Pass
  • Refund Percentage Grid: Prior to Season Opening – 95%; Prior to December 21 – 75%; Prior to January 25 – 50%; Prior to February 28 – 25%; From March 1 onward – 0%
  • There will be NO REFUNDS on any Season Pass unless the Refund Option is purchased at the time of pass purchase.


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