SkiBig3 Adventure Hub Rental Associate

SkiBig3 Adventure Hub Rental Associate

Job Description

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.


The SkiBig3 Adventure Hub, located on Banff Ave, provides the central distribution point for the sale of ticket products, retail merchandise, activity bookings and visitor information. The “Hub” is a one-stop shop for the destination visitor and endeavours to simplify the guest experience. It is also the only location in Banff where visitors can purchase ski area or SkiBig3 designed merchandise.

This position is for the 2021/2022 winter season with start dates effective immediately.

Job Responsibilities

Key responsibilities:

  • Provide guests with retail, rental and snow school product information
  • Greet customers and determine their needs
  • Selling SkiBig3 and Resort specific products including snow school, lift tickets, season passes and general retail merchandise
  • Maintaining rental equipment and setting aside for tuning when required
  • Boot/ski/snowboard fitting
  • Delivery of lift tickets/rentals to hotels
  • General presentation of the Adventure Hub including; folding, restocking, dusting, sweeping, and general tidying as required.
  • Processing all aspects of a rental transaction (liability forms, fitting of equipment and payment)
  • Accurately processing end of day procedures
  • Communicate and work effectively with all ski areas and staff
  • Work effectively within the SkiBig3 team

Job Requirements/Qualifications

Qualifications & Skills:

  • Knowledge of ski and snowboard rentals is essential
  • Must be able to work independently and organize ski & snowboard rental area
  • Must be able to lift and carry numerous sets of equipment and heavy boxes
  • Knowledge of retail operating systems, is an asset
  • Organized, efficient, responsible and mature
  • High energy, friendly and outgoing with excellent guest service skills
  • Ability to work in a team environment
  • Valid Canadian driver’s license an asset
  • Ability to manage multiple tasks at the same time
  • Ability to troubleshoot guest problems, minor network and printer issues
  • Good working knowledge of computers, data management systems and applications
  • Proven ability to learn and adapt quickly to changing work environments
  • Experience in a sales focused environment

Other Requirements:

  • Candidate must reside in the Bow Valley
  • Valid working visa/work permit required
  • Valid Canadian driver’s license a plus

Additional Information

SkiBig3 has a vibrant, hip, company culture and this role offers competitive wages, excellent benefits, a SkiBig3 season pass and much, much more!

If you possess the above attributes and would like to join our passionate, energetic, SkiBig3 team, please submit your resume, along with a cover letter telling us why you are the perfect candidate for this position to:

[email protected]

We thank all applicants; only those selected for an interview will be contacted.