Reservations Agent

Travel to Canada - What to Expect

Reservations Agent

Location: Banff, Alberta


Job Description

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.  

SkiBig3 is currently recruiting for the full-time position of Reservations Agent to join our team.

Reports to: Reservations Supervisor

Post Date: August 2, 2022

Job Responsibilities

  • Responding to customer inquiries via phone, and email
  • Building custom ski package proposals
  • Generating quotes in reservations booking system for individual ski vacation packages including lodging, lift tickets, ski rental, snow school, airfares, airport transfers, car rental and non-skiing activities
  • Consulting with guests and tailoring custom packages to suit needs
  • Ability to convert quotes into confirmed bookings and upsell additional products where possible
  • Troubleshooting any issues or concerns with guest’ travel itineraries
  • Monitor and respond to Live Chat and online guests to convert into ski vacation booking
  • Follow-up phone calls for establishing status, trip details, obtaining overdue payments

Job Requirements/Qualifications

  • Demonstrated experience in a resort based reservations/ inbound call center environment an asset
  • Previous Sales experience – Travel/ Tourism industry highly regarded
  • Friendly, outgoing, excellent guest service skills.
  • Time management skills, ability to independently manage own time
  • Extensive local knowledge including Banff Lake Louise ski resorts and Bow Valley Hotels is desirable
  • Exceptional communication skills and phone manner
  • Demonstrated computer skills – strong knowledge of Microsoft suite (Outlook, Word, Excel), knowledge of retail operating systems, is an asset.
  • Organized, efficient, responsible and mature.
  • Ability to work in a team environment
  • Ability to troubleshoot guest problems
  • Proven ability to learn and adapt quickly to changing work environments

Other Requirements:

  • The candidate must reside in the Bow Valley
  • Valid working visa/work permit required
  • Proof of double Covid vaccination

Additional Information

SkiBig3 has a vibrant, inclusive, company culture and this role offers competitive wages, a SkiBig3 season pass, and much, much more!

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter telling us why. Send resume and cover letter to [email protected] (no phone calls, please) or drop them off at our SkiBig3 Head Office, located at Suite 207, 215 Banff Ave, Banff, Alberta.

Applications will remain open until a suitable candidate has been found. We thank all applicants; only those selected for an interview will be contacted.