Reservations Agent

Travel to Canada - What to Expect

Reservations Agent

Location: Banff, Alberta


Job Description

You’ll be working as part of the Reservations team in our head office in downtown Banff, using your knowledge and experience to put together ski packages, answering queries, making recommendations concerning SkiBig3 season passes, resorts, products, and vacations in the beautiful Bow Valley. Full training will be provided so you can feel confident in giving our guests the best possible experience.

In this role, you will connect with other SkiBig3 departments and resorts, (Banff Sunshine/Lake Louise Ski Resort/Mt Norquay), as well as Bow Valley and Banff Lake Louise Tourism (BLLT) members including hotel, activity, and experience providers.

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is proud to be enrolled in the Bow Valley Workplace Inclusion Charter, with a commitment to maintain a welcoming, inclusive, and diverse workplace culture.


Reports to: Reservations Supervisor

Post Date: September 13, 2023

Job Responsibilities

  • Responding to customer inquiries via phone, email, and live chat
  • Generating quotes in reservations booking system for individual ski vacation packages including lodging, lift tickets, ski rental, snow school, airport transfers, and non-skiing activities as well as season passes
  • Consulting with guests and tailoring custom packages to suit needs, whilst managing guest expectations
  • Ability to convert quotes into confirmed bookings and upsell additional products where relevant
  • Troubleshooting and solving any issues or concerns with guest’s travel itineraries
    Monitoring and responding to Live Chat and online guests to convert queries into ski vacation bookings
  • Follow-up phone calls for establishing status, trip details, obtaining overdue payments
  • Creating and administering third party activity and shuttle bookings with our partners for non-ski activities
  • Working with our SkiBig3 Snow School team to check availability, book private lessons and adventures for guests.

Job Requirements/Qualifications

  • Previous experience in a customer/guest/patient-facing role an asset
  • Must be passionate about skiing/snowboarding
  • Previous sales experience – travel/tourism industry is highly regarded
    Friendly, mature, excellent guest service skills and phone-manner
  • Ability to independently manage own time
  • Extensive local knowledge including Banff Lake Louise ski resorts and Bow Valley Hotels is desirable, but not necessary as we will provide all training
  • Demonstrated computer skills – strong knowledge of Microsoft suite (Outlook, Word, Excel, and ability to learn new software and systems is an asset
  • Ability to work in a team environment
  • Ability to use provided resources to help troubleshoot guest issues

Other Requirements:

  • Ability to work legally in Canada is required
  • Must reside in the Bow Valley

Additional Information

SkiBig3 has a vibrant, inclusive, company culture and this role offers competitive wages, a SkiBig3 season pass, and much, much more!

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter telling us why. Send resume and cover letter to (no phone calls, please) or drop them off at our SkiBig3 Head Office, located at Suite 207, 215 Banff Ave, Banff, Alberta.

Applications will remain open until a suitable candidate has been found. We thank all applicants; only those selected for an interview will be contacted.