Reservations Agent

Reservations Agent


Job Description

SkiBig3 works on behalf of Banff Sunshine, Lake Louise Ski Resort and Mt Norquay to provide destination visitors amazing winter experiences in Banff National Park. Our goal is to extend awareness of Banff and Lake Louise as life-changing ski destinations and provide easy access to vacation planning booking services for visitors. We are a committed and hardworking team, dedicated to sharing our love of snow and winter sports in Banff and Lake Louise with visitors from around the world.

Reports to: Reservations Supervisor

Job Responsibilities

  • Responding to customer inquiries via phone, and email
  • Building custom ski package proposals
  • Generating quotes in reservations booking system for individual ski vacation packages including lodging, lift tickets, ski rental, snow school, airfares, airport transfers, car rental and non-skiing activities
  • Consulting with guests and tailoring custom packages to suit needs
  • Ability to convert quotes into confirmed bookings and upsell additional products where possible
  • Troubleshooting any issues or concerns with guest’ travel itineraries
  • Monitor and respond to Live Chat and online guests to convert into ski vacation booking
  • Follow-up phone calls for establishing status, trip details, obtaining overdue payments

Job Requirements/Qualifications

  • Demonstrated experience in a resort based reservations/ inbound call center environment an asset
  • Previous Sales experience – Travel/ Tourism industry highly regarded
  • Friendly, outgoing, excellent guest service skills.
  • Time management skills, ability to independently manage own time
  • Extensive local knowledge including Banff Lake Louise ski resorts and Bow Valley Hotels is desirable
  • Exceptional communication skills and phone manner
  • Demonstrated computer skills – strong knowledge of Microsoft suite (Outlook, Word, Excel), knowledge of retail operating systems, is an asset.
  • Organized, efficient, responsible and mature.
  • Ability to work in a team environment
  • Ability to troubleshoot guest problems
  • Proven ability to learn and adapt quickly to changing work environments

Other Requirements:

  • The candidate must reside in the Bow Valley
  • Valid working visa/work permit required
  • Proof of double Covid vaccination

Additional Information

SkiBig3 has a vibrant, hip, company culture and this role offers competitive wages, a SkiBig3 season pass, and much, much more!

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter telling us why.


Suite 207, 215 Banff Ave, Banff, Alberta

Email: [email protected] / No phone calls, please.

Applications will remain open until a suitable candidate has been found. We thank all applicants; only those selected for an interview will be contacted.