Duties & Responsibilities Include:

• Opening and closing duties
• Ensure accurate cash out reconciliations for accounting
• Lead team to achieve sales targets.
• Create visual displays for merchandising
• Supervision of retail and guest services staff
• Assist with hiring associates
• Work with Guest Services and Rental Supervisors to monitor customer service and product standards across rental, retail and guest services teams
• Customer management
• Receiving and inventorying new stock
• Assist with POS and E-commerce systems updates and maintaining products
• Organize retail brand PKs – and subsequent review with staff throughout the season
• Process product warrantee claims
• E-Commerce Order Fulfillment
• Ensure daily quality assurance across all aspects of floor operation.
• Allocation of tasks pertaining to restocking floor as well as general store and stock room organization and cleanliness.

General Housekeeping:

• Enforcement of the cleaning list on a daily basis
• Update the list and add relevant tasks
• Attention to in-store display and store cleanliness
• Ensure staff area downstairs is kept clean

Staffing & Training:

• Assist with the staff training plan and checklist – responsible to update documents regularly
• Enforce Staff disciplinary procedures

Communication:

• Create and maintain an open and continual relationship with Ski Resort Guest Services and Departmental Managers