Health & Safety Protocols

Health & Safety Protocols


Resorts anticipate opening for the 20/21 season in early November with lifts & terrain opening as snow-conditions allow. SkiBig3, Banff Sunshine, Lake Louise Ski Resort, and Mt Norquay will continue to work under the guidance and operational policies outlined by Alberta Health Services, Parks Canada and local authorities to ensure the safety of guests, employees and our local communities. 

In order to be as flexible as possible when you book with us, SkiBig3 has implemented a No-Questions-Asked Cancellation Policy allowing for free itinerary changes and cancellations until 3-days prior to arrival. International border restrictions for travel to Canada are subject to change. For the latest updates please check Government of Canada – Border & Travel Information 

Covid-19 safety protocols are ongoing and are subject to change based on updates from regional authorities. SkiBig3 is committed to keeping you informed about what to expect when travelling to Banff National Park. 

What to Expect - Plan Ahead

Important Note: As of July 31, 2020 masks are required in all public indoor spaces within the Town of Banff as well as within the downtown outdoor pedestrian zone.  Public spaces include shops, cafes and other public spaces. Please visit the following links for additional information regarding COVID-19 policies for Banff & Lake Louise, and the province of Alberta.

SkiBig3 Adventure Hub


When you enter the Adventure Hub, our team is committed to ensuring you a safe and enjoyable experience. Closely following all Alberta Health Services regulations, we have implemented additional company-wide best practices. Part of these safety protocol includes limiting our store to a maximum of 12 customers. We have taken steps to ensure things move smoothly so you are able to quickly and safely pick up your rentals, shop for merchandise and book adventures for your day in Banff National Park. 
  • Safety protocol signage has been placed at the entrance of the store, as well as reminder signage throughout. 
  • Located at the entrance is a hand sanitizer station for guests as well as a friendly staff member to assist when entering the store.
  • Floor signs will direct you through the store allowing each guest ample time to explore and pick up what they need.
  • We have created physical distance markers and reminders throughout the store and outside spaces identifying 6 -foot distancing.
  • Physical distance markers on the floor for final pay area.
  • Plexi-glass divider at the cashier desk for the safety of both customers and employees.
  • We will only be accepting credit and debit for all purchases.



Summer 2020: The Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff. Our Safety Assurance protocols are in place to give you peace of mind as you enjoy your experience at the Lake Louise Summer Gondola. Learn More