Health & Safety Protocols in Banff & Lake Louise

SKIBIG3: BANFF SUNSHINE, LAKE LOUISE & MT NORQUAY

Resorts anticipate opening for the 20/21 season in early November with lifts & terrain opening as snow-conditions allow. SkiBig3, Banff Sunshine, Lake Louise Ski Resort, and Mt Norquay will continue to work under the guidance and operational policies outlined by Alberta Health Services, Parks Canada and local authorities to ensure the safety of guests, employees and our local communities.

In order to be as flexible as possible when you book with us, SkiBig3 has implemented a No-Questions-Asked Cancellation Policy allowing for free itinerary changes and cancellations until 3-days prior to arrival. International border restrictions for travel to Canada are subject to change. For the latest updates please check Government of Canada – Border & Travel Information

Covid-19 safety protocols are ongoing and are subject to change based on updates from regional authorities. SkiBig3 is committed to keeping you informed about what to expect when travelling to Banff National Park.

What to Expect - Plan Ahead

Important Note: As of July 31, 2020 masks are required in all public indoor spaces within the Town of Banff as well as within the downtown outdoor pedestrian zone. Public spaces include shops, cafes and other public spaces. Please visit the following links for additional information regarding COVID-19 policies for Banff & Lake Louise, and the province of Alberta.

Banff & Lake Louise
Travel Information

Town of Banff
Local Information

Alberta Health Services
Travel Guidance

SkiBig3 Adventure Hub

VISITING THE SKIBIG3 ADVENTURE HUB

When you enter the Adventure Hub, our team is committed to ensuring you a safe and enjoyable experience. Closely following all Alberta Health Services regulations, we have implemented additional company-wide best practices. Part of these safety protocol includes limiting our store to a maximum of 12 customers. We have taken steps to ensure things move smoothly so you are able to quickly and safely pick up your rentals, shop for merchandise and book adventures for your day in Banff National Park.

Safety protocol signage has been placed at the entrance of the store, as well as reminder signage throughout.
Located at the entrance is a hand sanitizer station for guests as well as a friendly staff member to assist when entering the store.
Floor signs will direct you through the store allowing each guest ample time to explore and pick up what they need.
We have created physical distance markers and reminders throughout the store and outside spaces identifying 6 -foot distancing.
Physical distance markers on the floor for final pay area.
Plexi-glass divider at the cashier desk for the safety of both customers and employees.
We will only be accepting credit and debit for all purchases.

PICKING UP YOUR RENTALS

Rental e-bikes are spaced appropriately for staff to assist guests.
Returned e-bikes will be received by a staff member and taken to the cleaning area to be wiped down with sanitizer before reuse.
Helmets are limited to usage of only once per day.
Helmet exterior and chin strap will be wiped down with sanitizer and the interior sprayed between rental usage.
Paddleboards, paddles and carrier bags will be washed with soap and thoroughly dried between rental usage.
Rental PFDs will be sprayed with disinfectant and all buckles/straps will be wiped down with sanitizer and thoroughly dried between rental usage.
Bear spray, hiking poles and fire pits will all be wiped down with sanitizer between rental usage.
Signage will be placed on all sanitized gear to prevent unnecessary contact.

CLEANING PROTOCOLS

Retail merchandise items handled by patrons will be set aside for cleaning before restocking.
Employees will regularly clean and disinfect any high touch surfaces and equipment frequented by both employees and customers.
A daily cleaning log will be kept and posted.
Sunglasses will be cleaned with hydrogen peroxide wipes following any customer contact.

KEEPING CUSTOMERS AND OUR SKIBIG3 TEAM SAFE

SkiBig3 management will ensure employees are trained on hygiene, sanitation (including sneezing/coughing etiquette) and any updated policies or procedures related to preventing transmission of COVID-19. All SkiBig3 team members will follow cleaning and disinfecting practices described in the Alberta Health Services workplace guidelines.

All SkiBig3 Team members will wash hands and use sanitizer upon arrival in the store, and will continue to wash hands and sanitize hands regularly throughout their shift.

Should a team member report or show any symptoms while at work, they will be immediately separated and contract tracing will be noted including where they have been and store items touched before being sent home. Management will then notify all concerned parties, all appropriate areas will be immediately sanitized and wiped down.

Employees will launder reusable face masks and uniforms between shifts.

In addition to posted signage, employees will monitor customers for any COVID-19 symptoms prior to entry and will request that guests not be allowed into the store should symptoms be noted.

Employee arrival and departure times, breaks and meetings will be staggered to reduce the number of team members in one place at a given time.

Should a guest show any symptoms while on premises, they will be immediately separated and requested to leave. All appropriate areas will be immediately sanitized and wiped down.

Management will train and educate employees to monitor their own health and recognize COVID-19 symptoms.

Employees will be asked upon arrival if they have any symptoms of fever, sore throat, cough, runny nose or difficulty breathing.

We thank you for your support and cooperation during these changing times. We look forward to helping you make the most of your adventure in Banff National Park!

Any questions? Please contact [email protected]

SKI RESORT PROTOCOLS

LAKE LOUISE SAFETY ASSURANCE

Summer 2020: The Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff. Our Safety Assurance protocols are in place to give you peace of mind as you enjoy your experience at the Lake Louise Summer Gondola. Learn More

Banff Sunshine: Winter 20/21

(Sept 8, 2020) Carving up the snow at Banff Sunshine Village will look a little different this winter. The safety and well-being of our guests and team members is our top priority. To keep our mountain community healthy, we’ve initiated some changes to our operating procedures that will allow us to reopen for winter and to sustainably operate throughout the season. Here’s a summary of some of the changes you can expect to see this winter. Please note, these changes and procedures will likely evolve throughout the season. Operational Guidelines

Your safety & what to expect

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