Health & Safety Protocols in Banff & Lake Louise

SKIBIG3: BANFF SUNSHINE, LAKE LOUISE & MT NORQUAY

(June 1, 2021) Banff Sunshine Village, Lake Louise and Mt Norquay have wrapped up their 20/21 winter operations. Anticipated re-opening for summer operations are June 12^th for Mt Norquay and June 19^th for Lake Louise. Banff Sunshine is closed for the summer season.

Across the destination, restaurants, pubs, bars and cafes are open for TAKE-OUT and PATIO services only. Inside restaurant dining is NOT available at this time.

In order to be as flexible as possible when you book with us, SkiBig3 has implemented a No-Questions-Asked Cancellation Policy allowing for free itinerary changes and cancellations until 14-days prior to arrival. International border restrictions for travel to Canada are subject to change. For the latest updates please check Government of Canada – Border & Travel Information

Covid-19 safety protocols are ongoing and are subject to change based on updates from regional authorities. SkiBig3 is committed to keeping you informed about what to expect when travelling to Banff National Park

What to Expect - Plan Ahead

Masks are required by law for all public indoor spaces within Alberta as well as the outside sidewalks along Banff Avenue, Bear Street pathways and Caribou Street connecting Banff Ave and Bear Street. Masks are required in all indoor public spaces include shops, cafes, hotel lobbies, hallways and other publicly accessible buildings.

Restaurants, bars and cafes are open for take-out and patio service only. In-restaurant dining is NOT available under the current restrictions. Hotels are open and welcoming guests, with patio/room-service/take out dining only. Retail is open with limited capacity. Please call individual operators in advance to confirm services and hours of operation.

Please visit the following links for additional information regarding COVID-19 policies for Banff & Lake Louise, and the province of Alberta. Protocols may be updated throughout the year, please be prepared for changes in service delivery and hours of operation for all local businesses.

Banff & Lake Louise
Travel Information

Town of Banff
Local Information

Alberta Health Services
Public Health Measures

SkiBig3 Adventure Hub

VISITING THE SKIBIG3 ADVENTURE HUB

When you enter the Adventure Hub, our team is committed to ensuring you a safe and enjoyable experience. Closely following all Alberta Health Services regulations, we have implemented additional company-wide best practices. Part of these safety protocol includes limiting our store to a maximum of 9 people including both customers and staff. As per local bylaw, all customers and staff must wear a mask while in the store.

Safety protocol signage has been placed at the entrance and throughout the store.
Masks or face-covering must be worn inside the store at all times.
Hand sanitizer is available at the entrance, cash desk and in rental fitting area.
Floor signs will direct you through the store and rental area allowing each guest ample space to explore and pick up what they need.
Physical distance markers on the floor and flow reminders identify 6 -foot distancing protocol for rental and payment areas.
Plexi-glass dividers at both the cashier desk and tech benches allow for the safety of both customers and employees.

PICKING UP YOUR RENTALS

Rental check-in stations: monitors, keyboards and desks, will be sanitized between use.
Boot fitting benches are separated to allow for appropriate spacing. Fitting benches will be sanitized between use.
Rental returns will be received by staff and taken to a cleaning area for sanitization.
Helmets are limited to usage of only once per day, which includes helmets used for sizing.
Helmet exterior and chin strap will be wiped down with sanitizer and the interior sprayed between rental usage.
Ski & snowboard boots (inside and out) will be sanitized, disinfected and dried between rental usage.
Rental equipment will be kept in a “staff only” area in order to prevent unnecessary contact between rentals.

CLEANING PROTOCOLS

Retail merchandise items handled by patrons will be set aside for cleaning before restocking.
Employees will regularly clean and disinfect any high touch surfaces and equipment frequented by both employees and customers.
A daily cleaning log will be kept and posted.
Goggles and sunglasses will be cleaned with hydrogen peroxide wipes following any customer contact.
Retail tiems such as helmets and thermals will be unavailable for fitting in-store, however a 7-day return policy is in place for refund or exchange. Items cannot be returned used and must be in re-sellable condition along with original packaging and receipt of purchase.

KEEPING CUSTOMERS AND THE SKIBIG3 TEAM SAFE

All SkiBig3 employees are trained on hygiene, sanitation (including sneezing/coughing etiquette) and updated policies and procedures related to preventing the spread of COVID-19. All SkiBig3 team members will follow cleaning and disinfecting practices described in the Alberta Health Services workplace guidelines.

All SkiBig3 Team members will wash hands and use sanitizer upon arrival to work, and will continue to wash hands and sanitize hands regularly throughout their shift.

Should a team member report or show any symptoms while at work, they will be immediately separated and contract tracing will be noted. SkiBig3 will notify all concerned parties and all appropriate work areas will be immediately sanitized.

Employees will launder reusable face masks and uniforms between shifts.

In addition to posted signage, employees will monitor customers for any COVID-19 symptoms prior to entry of the business and will request that guests not be allowed into the store should symptoms be noted.

Employee arrival and departure times, breaks and meetings will be staggered to reduce the number of team members in one place at a given time.

Should a guest show any symptoms while on premises, they will be immediately separated and requested to leave. All appropriate areas will be immediately sanitized.

SkiBig3 will train and educate all employees to monitor their own health and recognize COVID-19 symptoms.

Employees will be asked upon arrival if they have any symptoms of COVID-19. If symptoms are noted, the employee will be asked to remain home as per the protocols outlines by Alberta Health Services.

We thank you for your support and cooperation during these changing times. We look forward to helping you make the most of your adventure in Banff National Park!

Any questions? Please contact [email protected]

SKI RESORT PROTOCOLS

LAKE LOUISE: Summer 2021

We’ve always taken pride in sharing Lake Louise with you, and the Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff. Our Safety Assurance protocols are in place to give you peace of mind as you enjoy your experience at the Lake Louise Summer Gondola.

Detailed Information & Safety Protocols

MT NORQUAY : WINTER 20/21

The 20/21 winter operations are now closed for the season. Summer operations are anticipated to open on June 12, 2021.

As always, the health and safety of our staff and guests is at the top of our priority list, as such things are going to be a little different this season while operating during the COVID-19 pandemic.

By Following Alberta Health Services (AHS) guidelines and incorporating industry best practices we are confident of a great, safe winter season ahead.

We are spoiled to have the beautiful Cascade Lodge, with it’s large size in comparison to our daily skier visits, and the fact that all of our lifts are easily accessed without ‘choke points’, we feel that we are well-positioned to provide a safe, enjoyable mountain experience.

Operational Guidelines

UPDATE – April 6, 2021. Increased indoor restrictions will be implemented as of April 7th. Outside patio and take-out services are available. In-restaurant dining is not currently available. Please arrive prepared for a full day outside.

UPDATE December 13, 2020: Ski shuttle services from Banff to Mt Norquay have been suspended until further notice.

Banff Sunshine: SPRiNG 2021

Carving up the snow at Banff Sunshine Village looks different this spring. The safety and well-being of guests and team members is our top priority. To keep our mountain community healthy, we’ve implemented some changes to operating procedures that will allow us to sustainably operate until the close of the season on May 24, 2021. Here’s a summary of some of the changes you can expect to see this spring. Please note, we are working closely with Alberta Health Services to ensure strict compliance with all health & safety guidelines. These changes and procedures may evolve and change without notice.

Masks are required to ride the gondola or enter facilities. If you do not have a mask, they are being handed out at the gondola and facility entrances. Full Operational Guidelines

UPDATE – May 6, 2021. Increased indoor restrictions will be implemented as of May 6th. Outside take-out services are available. Patio service and in-restaurant dining is NOT currently available. Please arrive prepared for a full day outside.

CURRENT UPDATES

Your safety & what to expect

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