Health & Safety Protocols

Health & Safety Protocols


(November 25, 2020) SkiBig3, Banff Sunshine, Lake Louise Ski Resort, and Mt Norquay are open and welcoming guests for the 20/21 winter season. All resorts are operating under the strict guidance and policies outlined by Alberta Health Services, Parks Canada and local authorities to ensure the safety of guests, employees and our local communities.  Please come prepared for a day of skiing & riding outside and anticipate limited access to indoor spaces. Masks are mandatory indoors, within lift lines and while riding on chairlifts & gondolas. Physical distancing measures are in place across the resort. 

In order to be as flexible as possible when you book with us, SkiBig3 has implemented a No-Questions-Asked Cancellation Policy allowing for free itinerary changes and cancellations until 3-days prior to arrival. International border restrictions for travel to Canada are subject to change. For the latest updates please check Government of Canada – Border & Travel Information 

Covid-19 safety protocols are ongoing and are subject to change based on updates from regional authorities. SkiBig3 is committed to keeping you informed about what to expect when travelling to Banff National Park. 

What to Expect - Plan Ahead

Important Note: Masks are required when riding chairlifts and gondolas, while waiting in lift or ski shuttle lines and within all indoor public spaces at Banff Sunshine, Lake Louise and Mt Norquay.  Physical distancing with others outside your cohort is required at all times. Complete protocols for all resorts are provide below. Please arrive prepared for a day outside as indoor seating capacity has been reduced.

Masks are required by the Mandatory Mask Bylaw for all public indoor spaces within the Town of Banff as well as the outside sidewalks of Banff Avenue 100 and 200 blocks (downtown shopping district), Bear Street pathways and Caribou Street connecting Banff Ave and Bear Street.

Public spaces include shops, cafes, hotel lobbies, hallways and other publicly accessible buildings. Please visit the following links for additional information regarding COVID-19 policies for Banff & Lake Louise, and the province of Alberta. Protocols may be updated throughout the winter, please be prepared for changes in service delivery and hours of operation for all local businesses.


Banff Sunshine: Winter 20/21

Carving up the snow at Banff Sunshine Village looks different this winter. The safety and well-being of guests and team members is our top priority. To keep our mountain community healthy, we’ve implemented some changes to operating procedures that will allow us to sustainably operate throughout the season. Here’s a summary of some of the changes you can expect to see this winter. Please note, we are working closely with Alberta Health Services to ensure strict compliance with all health & safety guidelines. These changes and procedures will evolve throughout the season.  Operational Guidelines

SkiBig3 Adventure Hub


When you enter the Adventure Hub, our team is committed to ensuring you a safe and enjoyable experience. Closely following all Alberta Health Services regulations, we have implemented additional company-wide best practices. Part of these safety protocol includes limiting our store to a maximum of 15 customers (excluding staff). As per local bylaw, all customers and staff must wear a mask while in the store. 
  • Safety protocol signage has been placed at the entrance  and throughout the store. 
  • Masks or face-covering must be worn inside the store at all times.
  • Hand sanitizer is available at the entrance, cash desk and in rental fitting area.
  • Floor signs will direct you through the store and rental area allowing each guest ample space to explore and pick up what they need.
  • Physical distance markers on the floor and flow reminders identify 6 -foot distancing protocol for rental and payment areas.
  • Plexi-glass dividers at both the cashier desk and tech benches allow for the safety of both customers and employees.