Health & Safety Protocols in Banff & Lake Louise

SKIBIG3: BANFF SUNSHINE, LAKE LOUISE & MT NORQUAY

(September 17, 2021) Visitors to Banff National Park are required to wear a mask in all indoor public spaces. As of September 20th, proof of vaccination (partial dosage accepted from Sept 20 – Oct 25) or proof of a privately-paid negative Covid PCR or Rapid Covid test result within 72 hours, will be required to enter most non-essential businesses including restaurants, hotels, retail, and recreation services. Please arrive prepared to provide proof of vaccination or negative test for access to these businesses or services.

In order to be as flexible as possible when you book with us, SkiBig3 has implemented a No-Questions-Asked Cancellation Policy allowing for free itinerary changes and cancellations until 3-days prior to arrival.

International travellers, including American citizens and permanent residents of the United States, who qualify as fully vaccinated are able to enter Canada for discretionary travel. Pre-arrival Covid testing is required prior to entry. Please familiarize yourself with all required entry protocols – Government of Canada – Border & Travel Information. Also ensure you confirm and familiarize yourself with return travel/testing protocols as per your home country regulations. CDC Airline Travel Checklist.

Pre-travel Covid testing facility for air travel is available at the Calgary International Airport.

Covid-19 safety protocols are ongoing and are subject to change based on updates from regional authorities. SkiBig3 is committed to keeping you informed about what to expect when travelling to Banff National Park.

What to Expect - Plan Ahead

Masking is mandatory for all indoor public spaces. For the safety of both our local community and visitors, please be respectful of these rules.

Restaurants, hotels, recreational services and non-essential retail business who are participating in the Provincial Restrictions Exemption Program (REP) will require proof of vaccination. Businesses not participating in the REP are subject to capacity and operational restrictions. Please call individual operators in advance to confirm individual services, safety protocols and hours of operation.

Please visit the following links for additional information regarding COVID-19 policies for Banff & Lake Louise, and the province of Alberta. Protocols may be updated throughout the year, please be prepared for changes in service delivery and hours of operation for all local businesses.

Banff & Lake Louise
Travel Information

Town of Banff
Local Information

Alberta Health Services
Public Health Measures

SkiBig3 Adventure Hub

VISITING THE SKIBIG3 ADVENTURE HUB

When you enter the Adventure Hub, our team is committed to ensuring you a safe and enjoyable experience. Closely following all Alberta Health Services regulations, we have implemented additional company-wide best practices. Masks are recommended, but not required while visiting the SkiBig3 Adventure Hub.

Safety protocol signage has been placed at the entrance and throughout the store.
Hand sanitizer is available at the entrance, cash desk and in rental fitting area.
Floor signs will direct you through the store and rental area allowing each guest ample space to explore and pick up what they need.
Physical distance markers on the floor and flow reminders identify 6 -foot distancing protocol for rental and payment areas.
Plexi-glass dividers at both the cashier desk and tech benches allow for the safety of both customers and employees.

PICKING UP YOUR RENTALS

Rental check-in stations: monitors, keyboards and desks, will be sanitized between use.
E-bike rentals are available from our outside kiosk.
Rental returns will be received by staff and taken to a cleaning area for sanitization.
Helmets are limited to usage of only once per day, which includes helmets used for sizing.
Helmet exterior and chin strap will be wiped down with sanitizer and the interior sprayed between rental usage.
Summer gear including e-bikes, paddleboards, hiking poles will be sanitized and cleaned between rental usage with focus on all high-touch aspects.
Lifejackets will be sprayed with disinfectant and all buckles/straps will be wiped down with sanitizer and thoroughly dried before reuse.
Rental equipment will be kept in a “staff only” area in order to prevent unnecessary contact between rentals.

CLEANING PROTOCOLS

Employees regularly clean and disinfect any high touch surfaces and equipment frequented by both employees and customers.
A daily cleaning log will be kept and posted.
Goggles and sunglasses will be cleaned with hydrogen peroxide wipes following any customer contact.
Retail items such as helmets and thermals will be unavailable for fitting in-store, however a 7-day return policy is in place for refund or exchange. Items cannot be returned used and must be in re-sellable condition along with original packaging and receipt of purchase.

KEEPING CUSTOMERS AND THE SKIBIG3 TEAM SAFE

All SkiBig3 employees are trained on hygiene, sanitation (including sneezing/coughing etiquette) and updated policies and procedures related to preventing the spread of COVID-19. All SkiBig3 team members will follow cleaning and disinfecting practices described in the Alberta Health Services workplace guidelines.

All SkiBig3 Team members will wash hands and use sanitizer upon arrival to work, and will continue to wash hands and sanitize hands regularly throughout their shift.

Should a team member report or show any symptoms while at work, they will be immediately separated and contract tracing will be noted. SkiBig3 will notify all concerned parties and all appropriate work areas will be immediately sanitized.

Employees will launder reusable face masks and uniforms between shifts.

In addition to posted signage, employees will monitor customers for any COVID-19 symptoms prior to entry of the business and will request that guests not be allowed into the store should symptoms be noted.

Employee arrival and departure times, breaks and meetings will be staggered to reduce the number of team members in one place at a given time.

Should a guest show any symptoms while on premises, they will be immediately separated and requested to leave. All appropriate areas will be immediately sanitized.

SkiBig3 will train and educate all employees to monitor their own health and recognize COVID-19 symptoms.

Employees will be asked upon arrival if they have any symptoms of COVID-19. If symptoms are noted, the employee will be asked to remain home as per the protocols outlines by Alberta Health Services.

We thank you for your support and cooperation during these changing times. We look forward to helping you make the most of your adventure in Banff National Park!

Any questions? Please contact [email protected]

SKI RESORT PROTOCOLS

LAKE LOUISE: Summer 2021

We’ve always taken pride in sharing Lake Louise with you, and the Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff. Our Safety Assurance protocols are in place to give you peace of mind as you enjoy your experience at the Lake Louise Summer Gondola.

Detailed Information & Safety Protocols

MT NORQUAY : SUMMER 2021

We care about the safety and well-being of our guests and staff.

We continue to monitor Alberta Health Services’ guidelines and adjust our operations accordingly.

By Following Alberta Health Services (AHS) guidelines and incorporating industry best practices we are confident of a great, safe summer season ahead.

Here are some of the changes we have made to provide a safer environment here at Norquay.

Summer Operational Guidelines

Banff Sunshine

Banff Sunshine Village is closed for Summer 2021 and will re-start operations for the 21/22 winter ski season in early November.

Carving up the snow at Banff Sunshine Village looks different this spring. The safety and well-being of guests and team members is our top priority. To keep our mountain community healthy, we’ve implemented some changes to operating procedures that will allow us to sustainably operate until further notice. Here’s a summary of some of the changes you can expect to see at the resort. Please note, we are working closely with Alberta Health Services to ensure strict compliance with all health & safety guidelines. These changes and procedures may evolve and change without notice.

Masks are required to ride the gondola or enter facilities. If you do not have a mask, they are being handed out at the gondola and facility entrances. Full Operational Guidelines

Your safety & what to expect

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