Health & Safety Protocols

Health & Safety Protocols


(June 15, 2021) Banff Sunshine Village,  Lake Louise and Mt Norquay have wrapped up their 20/21 winter operations. SkiBig3 resorts will be re-opening for summer operations starting June 12th for Mt Norquay and June 19th for Lake Louise. Banff Sunshine is closed for the summer season.

Across the destination, restaurants, pubs, bars and cafes are open for inside dining and patio services with restrictions. 

In order to be as flexible as possible when you book with us, SkiBig3 has implemented a No-Questions-Asked Cancellation Policy allowing for free itinerary changes and cancellations until 14-days prior to arrival. International border restrictions for travel to Canada are subject to change. For the latest updates please check Government of Canada – Border & Travel Information

Covid-19 safety protocols are ongoing and are subject to change based on updates from regional authorities. SkiBig3 is committed to keeping you informed about what to expect when travelling to Banff National Park

What to Expect - Plan Ahead

Masks are required by law for all public indoor spaces within Alberta as well as the outside sidewalks along Banff Avenue, Bear Street pathways and Caribou Street connecting Banff Ave and Bear Street. Masks are required in all indoor public spaces include shops, cafes, hotel lobbies, hallways and other publicly accessible buildings.

Restaurants, bars and cafes are open for in-restaurant dining and patio service with restrictions. Hotels and activity providers are open and welcoming guests with operational restrictions in place. Retail is open with limited capacity. Please call individual operators in advance to confirm services and hours of operation. 

Please visit the following links for additional information regarding COVID-19 policies for Banff & Lake Louise, and the province of Alberta. Protocols may be updated throughout the year, please be prepared for changes in service delivery and hours of operation for all local businesses.

SkiBig3 Adventure Hub


When you enter the Adventure Hub, our team is committed to ensuring you a safe and enjoyable experience. Closely following all Alberta Health Services regulations, we have implemented additional company-wide best practices. Part of these safety protocol includes limiting our store to a maximum of 9 people including both customers and staff. As per local bylaw, all customers and staff must wear a mask while in the store. 
  • Safety protocol signage has been placed at the entrance  and throughout the store. 
  • Masks or face-covering must be worn inside the store at all times.
  • Hand sanitizer is available at the entrance, cash desk and in rental fitting area.
  • Floor signs will direct you through the store and rental area allowing each guest ample space to explore and pick up what they need.
  • Physical distance markers on the floor and flow reminders identify 6 -foot distancing protocol for rental and payment areas.
  • Plexi-glass dividers at both the cashier desk and tech benches allow for the safety of both customers and employees.


LAKE LOUISE: Summer 2021

We’ve always taken pride in sharing Lake Louise with you, and the Lake Louise Ski Resort’s Safety Assurance is our commitment to the well-being of our guests and staff. Our Safety Assurance protocols are in place to give you peace of mind as you enjoy your experience at the Lake Louise Summer Gondola.

Detailed Information & Safety Protocols