Health & Safety Protocols

Health & Safety Protocols


(April 7, 2020) SkiBig3, Banff Sunshine, Lake Louise Ski Resort, and Mt Norquay are open and continue to welcome guests for the 20/21 winter season. All resorts are operating under increased operational restrictions outlined by Alberta Health Services to ensure the safety of guests, employees and our local communities.  Restaurants, pubs, bars and cafes are open for patio and take-out services only. Inside restaurant dining is NOT available at this time. 

Arrive prepared for a day of skiing & riding outside and anticipate very limited access to indoor spaces. Ski shuttles are operational for Banff Sunshine & Lake Louise. Shuttle service has been suspended for Mt Norquay until further notice. Consider using your vehicle as your day lodge. Food & Beverage services will be limited to grab-and-go take-out services only. We highly recommend bringing your own lunch, snacks, water and a thermos of hot chocolate, tea or coffee. Masks are mandatory indoors, within lift lines and while riding on chairlifts & gondolas. Physical distancing measures are in place across the resort. Indoor warming areas are available with limited capacity and time restrictions. Washrooms are available.

Guest services at resorts is limited. Purchase your lift ticket in advance or make sure to have your season pass, Ikon Pass or Mountain Collective pass in-hand prior to arrival. Sunshine Village, Lake Louise and SkiBig3 season passes as well as Mountain Collective passes can be picked up in advance at the SkiBig3 Adventure Hub, 114 Banff Ave.

As of December 22, 2020, reservations are needed to visit the Lake Louise Ski Resort. To avoid disappointment, especially during peak holiday time periods and on weekends, use your SkiBig3 Lift Ticket, Ikon Pass, Mountain Collective Pass or SkiBig3 Season Pass to reserve your spot up to 2 weeks prior to arrival.

In order to be as flexible as possible when you book with us, SkiBig3 has implemented a No-Questions-Asked Cancellation Policy allowing for free itinerary changes and cancellations until 3-days prior to arrival. International border restrictions for travel to Canada are subject to change. For the latest updates please check Government of Canada – Border & Travel Information

Covid-19 safety protocols are ongoing and are subject to change based on updates from regional authorities. SkiBig3 is committed to keeping you informed about what to expect when travelling to Banff National Park

What to Expect - Plan Ahead

Important Note: Masks are required when riding chairlifts and gondolas, while waiting in lift or ski shuttle lines and within all indoor public spaces at Banff Sunshine, Lake Louise and Mt Norquay.  Physical distancing with others outside your cohort is required at all times. Complete protocols for all resorts are provide below. Please arrive prepared for a day outside.

Masks are required by law for all public indoor spaces within Alberta as well as the outside sidewalks along Banff Avenue, Bear Street pathways and Caribou Street connecting Banff Ave and Bear Street. Public spaces include shops, cafes, hotel lobbies, hallways and other publicly accessible buildings.

Restaurants, bars and cafes are open for patio & take-out only. In-restaurant dining is NOT available under the current restrictions. Table service is restricted to patios only with members of your individual cohort bubble to a maximum of 6 per table. Where available, reservations for patio dining is highly recommended. Take-out services are available across many food service outlets. Hotels are open and welcoming guests, with room-service/take out dining only. Retail is open with very limited capacity. Please call individual operators in advance to confirm services and hours of operation. 

Please visit the following links for additional information regarding COVID-19 policies for Banff & Lake Louise, and the province of Alberta. Protocols may be updated throughout the winter, please be prepared for changes in service delivery and hours of operation for all local businesses.


Banff Sunshine: Winter 20/21

Carving up the snow at Banff Sunshine Village looks different this winter. The safety and well-being of guests and team members is our top priority. To keep our mountain community healthy, we’ve implemented some changes to operating procedures that will allow us to sustainably operate throughout the season. Here’s a summary of some of the changes you can expect to see this winter. Please note, we are working closely with Alberta Health Services to ensure strict compliance with all health & safety guidelines. These changes and procedures will evolve throughout the season. 

Masks are required to ride the gondola or enter facilities. If you do not have a mask, they are being handed out at the gondola and facility entrances. Full Operational Guidelines

UPDATE – April 6, 2021. Increased indoor restrictions will be implemented as of April 7th. Outside patio and take-out services are available. In-restaurant dining is not currently available. Please arrive prepared for a full day outside.

UPDATES: February 8, 2021

SkiBig3 Adventure Hub


When you enter the Adventure Hub, our team is committed to ensuring you a safe and enjoyable experience. Closely following all Alberta Health Services regulations, we have implemented additional company-wide best practices. Part of these safety protocol includes limiting our store to a maximum of 9 people including both customers and staff. As per local bylaw, all customers and staff must wear a mask while in the store. 
  • Safety protocol signage has been placed at the entrance  and throughout the store. 
  • Masks or face-covering must be worn inside the store at all times.
  • Hand sanitizer is available at the entrance, cash desk and in rental fitting area.
  • Floor signs will direct you through the store and rental area allowing each guest ample space to explore and pick up what they need.
  • Physical distance markers on the floor and flow reminders identify 6 -foot distancing protocol for rental and payment areas.
  • Plexi-glass dividers at both the cashier desk and tech benches allow for the safety of both customers and employees.