Adventure Hub Retail & Rental Associate – Winter 2019/2020

Summary Description:

The SkiBig3 Adventure Hub, located on Banff Ave, provides the central distribution point for the sale of ticket products, retail merchandise, activity bookings, and visitor information. Our objective is to maintain a visible profile of the three ski areas in Banff year-round. The “Hub” is a one stop shop for the destination visitor and endeavours to simplify the guest experience. It is also the only location in Banff where visitors can purchase ski area or SkiBig3 designed merchandise.

This position is for the 2019/2020 winter season with start dates effective end of February through to the end of May, with the possibility of an extension of employment for the 2020 summer season.


  • Adventure Hub opening and closing procedures
  • Greeting customers and determining their needs
  • Providing retail, summer and winter product information
  • Selling SkiBig3 and Resort specific products and general retail merchandise.
  • General presentation of the Adventure Hub including; folding, restocking, dusting, sweeping, and general tidying as required.
  • Accurately process end of day procedures
  • Communicate and work effectively with all resorts and their staff
  • Work effectively within the SkiBig3 team.

Qualifications & Skills:

  • 1 year of customer service experience, preferably in a retail environment.
  • Organized, efficient, responsible and mature.
  • High energy, friendly and outgoing with excellent guest service skills.
  • Ability to multi-task.
  • Ability to troubleshoot guest problems, minor network and printer issues.
  • Good working knowledge of computers, data management systems and applications.
  • Proven ability to learn and adapt quickly to changing work environments
  • Experience in a sales focused environment

Other Requirements:

  • Candidate must reside in the Bow Valley
  • Valid working visa/work permit required
  • Valid Canadian drivers licence a plus

How to Apply

SkiBig3 has a vibrant, hip, company culture and this role offers competitive wages, commission, excellent benefits, a SkiBig3 season pass and much, much more!

If you possess the above attributes and would like to join our passionate, energetic, SkiBig3 team, please submit your resume, along with a cover letter telling us why you are the perfect candidate for this position to:

In Person

Suite 207, 215 Banff Avenue
(2nd Floor Sundance Mall)

We thank all applicants; only those selected for an interview will be contacted


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